Klaudja Masha
Secretary
Den Haag,TV
Summary
Self-motivated, positive and hard-working
individual with versatile experience in different
working environments. Enthusiastic and
committed to any role I undertake. In my last position as a Barista I demonstrated great
ability working under pressure while being productive.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Barista
Mathias Jefe Rom
Delft, Netherlands
10.2021 - Current
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
Secretary
Antonis Papantoniou
Athens, Greece
07.2018 - 07.2021
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Entered data into system and updated customer contacts with information to keep records current.
- Reviewed and balanced daily bank deposits and deposit report.
- Recorded daily financial transactions using Quickbooks and handled payments of accounts.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
Bakery Worker
Stathmos Gefsis
Chalcis, Greece
03.2014 - 11.2017
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Kept cash drawer accurate with appropriate change and small bills to meet customer needs.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
- Prioritized helping customers over completing other routine tasks in store.
Education
Associate of Arts - Graphic Design
IEK AKMI
Athens, Greece 09.2012 - 06.2014
Skills
Exceptional customer service
Timeline
Barista
Mathias Jefe Rom
10.2021 - Current
Secretary
Antonis Papantoniou
07.2018 - 07.2021
Bakery Worker
Stathmos Gefsis
03.2014 - 11.2017
Associate of Arts - Graphic Design
IEK AKMI
09.2012 - 06.2014
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