KIRAN KRISHNAMOORTHI BHARATHI
HOOFDDORP
Summary
An experienced Senior technical Solutions engineer in the field of customer support having wide knowledge on Cloud service (Azure & AWS) and Big Data tools Like Databricks .
Dedicated and customer centric person with over 12 years of experience in delivering exceptional customer support and technical solutions. Proven expertise in troubleshooting complex issues, optimizing user experiences, and fostering strong client relationships.
Experience in leading cross-functional teams, mentoring junior staff, developing best practices and maintaining KPI ,creating Knowledge enablement programs inside team. Recognized for a proactive approach to problem-solving and a commitment to continuous improvement, with a strong focus on customer satisfaction in both individual contributor and as a Team Leader roles. Eager to leverage technical expertise and leadership skills in a lead customer support role to elevate team performance and drive exceptional client outcomes.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Senior Technical Solutions Engineer
DATABRICKS.B. V
01.2020 - 10.2024
- As a Team Lead for the Databricks Data Intelligence platform frontline support, I oversee frontline support operations, serve as the primary technical contact for escalated issues, and ensure expert troubleshooting and resolution for complex system performance challenges.
- I foster strong customer relationships by directly engaging with clients to understand their technical needs, and deliver timely, actionable solutions that enhance satisfaction.
- Leading incident management for high-priority cases, I coordinate efforts across engineering, product management, and DevOps teams to resolve issues swiftly and conduct thorough root cause analyses to drive continuous improvement.
- I also prioritise maintaining comprehensive documentation and contributing to knowledge bases, while monitoring platform performance metrics to proactively identify potential issues.
- With over five years of experience in technical support for big data technologies, I bring deep expertise in Databricks architecture and cloud platforms, Devops, supported by strong communication skills, and a dedication to delivering exceptional customer service.
- Designed tailored solutions for clients to meet their unique business requirements.
- Collaborated with sales team to facilitate smooth delivery of technology solutions.
- Increased system reliability, implemented routine maintenance checks and updates as a DSE for deticated clients like Stonex ,UBS and Amgen.
S/W Tech Support analyst & S/W Tech Support Senior Analyst
ACCENTURE
01.2015 - 01.2020
- Responsibilities taken in provisioning servers on VMware private cloud, and building AWS and Azure infrastructures, including express route and direct connect integration.
- Experienced in monthly patching of Windows Server 2012 R2 Datacenter Edition, building RHEL 6 and 7 servers, and had extensive experience in vulnerability mitigation.
- Started moving my career to Big Data solutions, where I learned and implemented solutions for a small server cluster project with an HP client in Accenture.
- Active participant in post-patching troubleshooting and as a patching lead, while also gaining expertise in data visualisation tools, Cloudera Manager, and Hadoop concepts in the project.
Cloud implementation specialist & NOC Engineer
Cognizant India Ltd
01.2012 - 01.2015
- Worked on event and incident management through monitoring tools like SCOM, SiteScope, and SolarWinds Orion, handling incidents and change management via Lotus Notes and BMC Remedy for AIG Insurance (Belgium).
- Demonstrated ability to manage high volumes of critical situations, including 911 calls, and produce root cause analyses.
- Transitioned to a Cloud Implementation Specialist role, leading data centre migrations to AWS, managing WSUS server patching and antivirus configurations, and configuring AWS services such as EC2, load balancers, and VPCs, while enhancing infrastructure with subnets, firewalls, and backup solutions.
- Increased client satisfaction by providing specialised support and advice.
- Resolved technical issues promptly, enhancing overall system performance.
- Led training sessions for staff skill improvement, and weekend patching activity for all servers in the client environment.
Education
BE - Electronics
Anna University
India 04.2007 - 03.2011
Skills
- Amazon Web Services
- Azure Cloud and DevOps
- Red Hat Linux
- Databricks – Platform Administration
- VMware – Private cloud implementation
- Docker services
- Connectors ODBC and JDBC
- Kibana, Log4j, and Grafana for logging
Certification
- AWS Certified Solutions Architect – Associate
- AZ-305: Designing Microsoft Azure Infrastructure Solutions
- Installing and Configuring Windows Server 2012 (70-410)
- Red Hat Enterprise Linux 6 certification
Custom
B.E - Electronics and Communication with first class under Anna University (2007-2011)
Timeline
Senior Technical Solutions Engineer
DATABRICKS.B. V
01.2020 - 10.2024
S/W Tech Support analyst & S/W Tech Support Senior Analyst
ACCENTURE
01.2015 - 01.2020
Cloud implementation specialist & NOC Engineer
Cognizant India Ltd
01.2012 - 01.2015
BE - Electronics
Anna University
04.2007 - 03.2011
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