Kingsley Frimpong
Almere
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
20
20
years of professional experience
Work History
EMEA Manager Retention
Sonos
Hilversum
03.2022 - 10.2023
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
Service Enablement Manager
Sonos
Hilversum
08.2021 - 03.2022
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed and motivated employees to be productive and engaged in work.
Country Manager Benelux - EMEA Customer Care
Sonos
Hilversum
06.2018 - 03.2022
- Recruited, trained and coached numerous team members to support company growth.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Teamleader Benelux - EMEA Customer Care
Sonos
Hilversum
03.2018 - 06.2018
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Teamleader UK/IR - EMEA Customer Care
Sonos
Hilversum
06.2017 - 03.2018
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Technical Support Engineer (Tier 1)
Sonos
Hilversum
12.2014 - 06.2017
- Support end-users to troubleshoot and resolve sonos and network related issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Served as primary point of contact for support relating to owned solutions and products.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
Network Administrator
Imotions
Amsterdam
04.2014 - 07.2014
- Internal network administrator
- Prepare network drawings
- Install videoconferencing equipment external
- Troubleshoot network problems
- Install and configure Cisco (switches, routers, videoconferencing systems).
Junior Consultant/IT Security
DearBytes
Beverwijk
11.2012 - 12.2013
- Guarantee security of networks and systems
- Support and Consult for security products used by clients (Mcafee, Barracuda, Fortinet)
- Monthly audits of customers IT environment
- Configure Web&Email appliances
- Collect and send Virus samples and bugs.
Junior Consultant
Jan Dekker International
Wormerveer
02.2012 - 06.2012
- Thesis - Software Implementation plan.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Supported clients with business analysis, documentation, and data modeling.
Technical Support Professional
Telfort Internet
Amsterdam
02.2011 - 01.2012
- Technical support for customers with Internet & Voip problems
- Installation, Wireless configuration, Router configuration, Voip configuration.
- Translated complex technical issues into digestible language for non-technical users.
Junior Engineer/Consultant
E-Commerce Park Datacenter
Curacao
08.2010 - 01.2011
- Day to day Server monitoring/updating/patching
- Improvement plan.
- Consulted with other disciplines and clients to resolve issues effectively.
- Adhered to timelines to meet quality assurance targets.
- Provided process improvement plan
Support Professional
Stream International
Amsterdam
09.2005 - 06.2010
- Inbound Telemarketing (Technical support for CA and Slingmedia)
- Network configuration
- Support for German, English en Dutch.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Callcenter
Wolfson Contact Center
Amsterdam
09.2003 - 03.2005
- Outbound Telemarketing
- Tele2 , Wine and Disney subscriptions.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked flexible hours across night, weekend and holiday shifts.
Education
Business IT & Management (Bedrijfskundige Informatica) - BBA -
HBO - Hogeschool van Economische Studies (HES)
07.2012
Network + (Comptia)
12.2010
ICT-Beheerder, Informatica. -
MBO Niveau 4 - ROC Bijlmer
06.2008
Skills
- Performance Improvement
- Interpersonal and Written Communication
- Corporate Systems
- Computer Systems Installation
- Monitoring Tools
- Effective Communication
- Install Hardware
- Router Installation and Optimization
- Business development and retention
- Excellent managerial techniques
- Relationship building and retention
- Customer retention
- Enthusiastic yet professional demeanor
It Knowledge
BPM, BPMN, Prince2, Agile/Scrum, ITIL, ASL, UML, XML, XSD, HTML, .NET C#, SQL, Microsoft SQL Server, MS-Dos, Apple MacOS X, Microsoft Windows 9x/NT/2000/2003/2008/XP/Vista/7, SAP BW, TIBCO Business Works / Designer, Qlickview, Microsoft Office, Microsoft Visio, Propellerhead Reason, Steinberg Cubase
Linked In
www.linkedin.com/in/kingsleyfrimpong
Hobbies And Interests
- Dancing (Salsa, Bachata, Merengue)
- Learning new languages (so far: German, Dutch, English, Twi, Turkish, Papiamento, Spanish & Koine Greek)
- Fitness
- Life Mentor
Personal Information
Date of Birth: 12/10/86
Languages
Dutch
Native language
German
Proficient
C2
English
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Timeline
EMEA Manager Retention
Sonos
03.2022 - 10.2023
Service Enablement Manager
Sonos
08.2021 - 03.2022
Country Manager Benelux - EMEA Customer Care
Sonos
06.2018 - 03.2022
Teamleader Benelux - EMEA Customer Care
Sonos
03.2018 - 06.2018
Teamleader UK/IR - EMEA Customer Care
Sonos
06.2017 - 03.2018
Technical Support Engineer (Tier 1)
Sonos
12.2014 - 06.2017
Network Administrator
Imotions
04.2014 - 07.2014
Junior Consultant/IT Security
DearBytes
11.2012 - 12.2013
Junior Consultant
Jan Dekker International
02.2012 - 06.2012
Technical Support Professional
Telfort Internet
02.2011 - 01.2012
Junior Engineer/Consultant
E-Commerce Park Datacenter
08.2010 - 01.2011
Support Professional
Stream International
09.2005 - 06.2010
Callcenter
Wolfson Contact Center
09.2003 - 03.2005
Business IT & Management (Bedrijfskundige Informatica) - BBA -
HBO - Hogeschool van Economische Studies (HES)
Network + (Comptia)
ICT-Beheerder, Informatica. -
MBO Niveau 4 - ROC Bijlmer
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