Kim Wilson
Berkel
Summary
Experienced with multi-site management, team leadership, and operational optimization. Utilizes strategic planning to drive efficiency and enhance customer satisfaction. Track record of fostering team collaboration and achieving business goals.
Results-focused management professional prepared to excel in high-demand environments. Known for optimizing operations, enhancing customer experience, and implementing strategic initiatives. Emphasizes team collaboration and adaptability to meet evolving business needs. Proficient in operational management and strategic planning.
Overview
15
15
years of professional experience
Work History
International District Manager
Five Guys Operations
08.2022 - Current
- Supervised various locations within Europe, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as country regulations by conducting regular audits of operational practices at each location within the district.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
- Drove regional performance metrics, setting and monitoring achievement goals for each district.
- Analyzed sales data to identify growth opportunities and areas for improvement across district.
- Fostered culture of continuous improvement, leading teams in analysis and optimization of sales strategies.
Area Manager of Operations
Five Guys Operations
09.2021 - 08.2022
- Conducted regular audits over multiple locations in the Netherlands to ensure compliance with industry regulations and company policies.
- Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
- Increased overall efficiency by identifying areas for improvement and implementing best practices.
- Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
- Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Reduced operational costs with thorough budget analysis and strategic resource allocation.
- Improved employee productivity through effective training programs and performance evaluations.
- Optimized staff scheduling by analyzing workload requirements, reducing labor costs without sacrificing service quality or employee satisfaction.
General Manager
Five Guys Operations
02.2020 - 09.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
Restaurant Manager
Gargage Pompen & Verlouw
07.2018 - 12.2019
Lead waitress & Barmaid
Atmosphere Café
04.2017 - 03.2018
Senior Healthcare Assistant
Pulse
05.2016 - 03.2017
Supervisor
The Muse Café
08.2015 - 01.2016
Technologist Assistant
Nuclear Medicine
01.2014 - 01.2015
Healthcare Assistant
Gastroenterology Ward
11.2011 - 01.2014
Healthcare Assistant
Rehabilitation Ward
09.2010 - 11.2011
Education
Level 3 Diploma - Clinical Healthcare Support
University Hospital Coventry and Warwickshire
01.2014
Level 3 BTEC National - Health and Social Care Double Grade Distinction Merit
Henley College Coventry
01.2014
Skills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Sales management
- Operations management
- Management of P&Ls
- Microsoft office expertise
- ERP systems proficiency
- International relations awareness
Timeline
International District Manager
Five Guys Operations
08.2022 - Current
Area Manager of Operations
Five Guys Operations
09.2021 - 08.2022
General Manager
Five Guys Operations
02.2020 - 09.2021
Restaurant Manager
Gargage Pompen & Verlouw
07.2018 - 12.2019
Lead waitress & Barmaid
Atmosphere Café
04.2017 - 03.2018
Senior Healthcare Assistant
Pulse
05.2016 - 03.2017
Supervisor
The Muse Café
08.2015 - 01.2016
Technologist Assistant
Nuclear Medicine
01.2014 - 01.2015
Healthcare Assistant
Gastroenterology Ward
11.2011 - 01.2014
Healthcare Assistant
Rehabilitation Ward
09.2010 - 11.2011
Level 3 BTEC National - Health and Social Care Double Grade Distinction Merit
Henley College Coventry
Level 3 Diploma - Clinical Healthcare Support
University Hospital Coventry and Warwickshire
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