Summary
Overview
Work History
Education
Skills
Contact
Certification
Interests
Languages
Timeline
Generic
Kim Oonk

Kim Oonk

The Hague,ZH

Summary

Optical professional equipped with hands-on experience in providing precise eyewear fittings and exceptional customer service. Skilled in lens prescription interpretation, frame adjustments, and vision correction assessment. Strong team collaborator focused on achieving optimal patient outcomes and adapting to changing needs. Known for reliability, technical expertise, and patient-centric approach.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Optician

DuOOptiek
11.2021 - Current
  • Perform eye exams.
  • Identified and resolved patient concerns related to eyewear and vision correction.
  • Utilized electronic medical records software to document patient interactions and manage inventory.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Provided comprehensive eye health and care education to customers, enhancing their understanding and appreciation of proper eye care.
  • Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
  • Instructed patients on proper care and usage of contact lenses and eyewear.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
  • Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
  • Boosted revenue growth by cross-selling additional products and services, such as lens cleaning solutions or protective eyewear accessories.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
  • Learned new catalog of items to present current options to patients.
  • Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
  • Maintain contact with suppliers and representatives
  • Maintain Social Media
  • Supporting the employer with administrative tasks

Optician/Contactlensesspecialist

Ace&Tate
09.2020 - 10.2021
  • Perform eye exams.
  • Utilized electronic medical records software to document patient interactions and manage inventory.
  • Identified and resolved patient concerns related to eyewear and vision correction.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Provided comprehensive eye health and care education to customers, enhancing their understanding and appreciation of proper eye care.
  • Instructed patients on proper care and usage of contact lenses and eyewear.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
  • Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Boosted revenue growth by cross-selling additional products and services, such as lens cleaning solutions or protective eyewear accessories.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
  • Learned new catalog of items to present current options to patients.
  • Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
  • Monitoring KPIs
  • Guiding & training new colleagues

Optcian/Contactlensesspecialist/Manager

Hans anders
12.2016 - 09.2020
  • Perform eye exams.
  • Identified and resolved patient concerns related to eyewear and vision correction.
  • Utilized electronic medical records software to document patient interactions and manage inventory.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Provided comprehensive eye health and care education to customers, enhancing their understanding and appreciation of proper eye care.
  • Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
  • Instructed patients on proper care and usage of contact lenses and eyewear.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
  • Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
  • Boosted revenue growth by cross-selling additional products and services, such as lens cleaning solutions or protective eyewear accessories.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
  • Learned new catalog of items to present current options to patients.
  • Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
  • Conducted performance evaluations to identify areas for employee growth.
  • Managed and motivated employees to be productive and engaged in work.
  • Scheduled meetings to discuss sales, store improvement and overall functioning staff.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Established team priorities, maintained schedules and monitored performance.

Education

Optician -

Deltion College
Zwolle, OV

Teaching Assistant -

Graafschap College
Groenlo, GE

VMBO-TL -

Driemark
Winterswijk, GE

Skills

  • Nederlands: B2-niveau

  • Engels: B2 niveau

  • Duits: B1 niveau

  • Microsoft Office/Teams/Slack

  • Customer relationship management

  • Product knowledge

  • Task prioritization

  • Adaptability and flexibility

  • Organizational skills

  • Problem-solving abilities

  • Teamwork and collaboration

  • Time management

  • Attention to detail

  • Active listening

Contact

  • Rottermonstraat47A
  • 2562NE Den Haag
  • 0648228735
  • Kimoonk@live.nl

Certification

First Aid Certificate

English B1/B2 Certificate

Interests

Passionate about understanding the psychology of individuals, I am intrigued by the motivations and underlying thoughts behind people's choices. In addition, I lead an active lifestyle while also valuing moments of tranquility. I thoroughly enjoy exploring new experiences and embracing discovery. My character is characterized by creativity, a thirst for knowledge, resilience, exceptional patience, and a willingness to engage in meaningful conversations.

Languages

Dutch
Native language
English
Upper intermediate
B2
German
Intermediate
B1

Timeline

Optician

DuOOptiek
11.2021 - Current

Optician/Contactlensesspecialist

Ace&Tate
09.2020 - 10.2021

Optcian/Contactlensesspecialist/Manager

Hans anders
12.2016 - 09.2020

Optician -

Deltion College

Teaching Assistant -

Graafschap College

VMBO-TL -

Driemark

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Kim Oonk