Kiley Sims
St. John's,NL
Summary
A dynamic and dedicated professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest engagement and satisfaction through effective multitasking and problem-solving. Experienced in cash management and maintaining accuracy, ensuring smooth operations in high-pressure environments. Possesses strong problem-solving abilities, a willingness to learn, and excellent communication skills. Ready to contribute to team success, tackle new challenges, and advance organizational goals with enthusiasm and dedication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server and Bartender
The Turn
04.2024 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served high customer volumes during special events, nights, and weekends.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Research Assistant
Canadian Nuclear Laboratories
05.2022 - 08.2023
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Collaborated with multidisciplinary teams to develop innovative research methodologies and strategies.
- Managed laboratory equipment and resources, ensuring proper maintenance and optimal functionality.
- Managed research databases with utmost diligence, ensuring data integrity and security.
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
Cashier
Valu Mart
08.2017 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Master of Science - Marine Biology
Memorial University
St. John's, NL08-2026
Bachelor of Science - Natural Resources
Northland College
Ashland, Wisconsin05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash Management
- Guest engagement
- Interpersonal and social skills
- Strong multitasking
- Trustworthy Performance
- Team player attitude
- Friendly, positive attitude
- Problem-solving
- Time management
- Attention to detail
Certification
Smart Serve Ontario - Completed May 2024
Timeline
Server and Bartender
The Turn
04.2024 - 01.2025
Research Assistant
Canadian Nuclear Laboratories
05.2022 - 08.2023
Cashier
Valu Mart
08.2017 - 08.2020
Master of Science - Marine Biology
Memorial University
Bachelor of Science - Natural Resources
Northland College
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