Kholoud Salem
Dubai,UAE
Summary
Results-driven professional specializing in practical problem-solving and effective customer communication. Extensive experience in online customer service and inbound call management, consistently achieving high customer satisfaction ratings. Skilled in database and document management with a strong attention to detail. Focused on enhancing operational efficiency and supporting organizational objectives in dynamic environments.
Overview
4
4
years of professional experience
Work history
Operations coordinator
Elite Global Fresh Trading L.L.C
Dubai, Dubai
06.2025 - Current
- Collaborated with various departments to ensure smooth operations.
- Handled administrative tasks efficiently to support day-to-day operations.
- Prepared reports accurately, aiding informed decision-making at higher management levels.
- Worked with vendors to make purchases and reconcile invoices.
Administrative assistant
ATPI
Dubai, UAE
12.2022 - 05.2025
- Arranged filing systems for easy use and retrieval by personnel.
- Sorted and organised different types of information by document type, personnel or location.
- Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
- Verified customer passports and documentation to travel.
- Verified customer insurance and documentation ahead of travel for reduced risk.
Call Centre Agent
DHA
Dubai, UAE
09.2021 - 02.2022
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Completed duties to deliver on targets with accuracy and efficiency.
- Managed over 100 calls daily.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied positive customer service approach to increase satisfaction levels.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
Education
Diploma of Higher Education - Economics
Asma Bint Al Nouman High School
DubaiSkills
- Online customer service
- Inbound call handling
- Customer communications
Practical problem solver
- Attention to Detail
- Database management
- Document management
Languages
Arabic
Native language
Arabic
Native
English
Intermediate
Timeline
Operations coordinator
Elite Global Fresh Trading L.L.C
06.2025 - Current
Administrative assistant
ATPI
12.2022 - 05.2025
Call Centre Agent
DHA
09.2021 - 02.2022
Diploma of Higher Education - Economics
Asma Bint Al Nouman High School
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