Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keyona Mclean

Jersey City

Summary

Adaptable and detail-oriented professional with experience in customer service, retail operations, and administrative support. Skilled at troubleshooting, resolving client issues, and maintaining strong communication in fast paced environments. Proven ability to multitask, organize workflows, and deliver excellent support both in person and remotely. Seeking a customer Success / tech support/ operations role with a global or remote first company.

Overview

9
9
years of professional experience

Work History

Independent Business Owner -Dog Walker /Pet Sitter

Sniff-In The City
10.2018 - Current
  • Coordinated schedules, bookings, and payments for multiple clients, ensuring smooth operations.
  • Maintained records for pets needs and health to prevent risks and ensure safety.
  • Built strong client relationships, generating repeat business and referrals.
  • Demonstrated responsibility, time management, and independent problem solving.

Client Advisor

Longchamp Flagship Store
08.2024 - 08.2025
  • Supported clients in-store and remotely with product inquiries, orders, and after sales service.
  • Managed client communications via phone, email, and in person, ensuring prompt resolution of issues.
  • Utilized POS and CRM systems to track sales, client profiles, and service requests.
  • Delivered high-quality customer support in a fast paced luxury retail environment.

Receptionist Clerk

Brooklyn Surgery Center
06.2016 - 01.2018
  • Managed patient scheduling, records, and insurance information in a high volume office.
  • Handled sensitive data with accuracy and confidentiality.
  • Assisted patients in person and via phone, ensuring timely service and support.
  • Coordinated with medical staff to keep workflows efficient and organized.

Education

High School Diploma -

The Facing History School
New York, NY
06-2016

Skills

  • Customer support and issue Resolution
  • CRM and POS systems (salesforce basics, light spees, shopify, ect)
  • Data entry and record management
  • Email and phone communication
  • Multitasking and workflow organization
  • Problem solving and conflict resolution
  • Flexible and adaptable in in fast paced environments

Timeline

Client Advisor

Longchamp Flagship Store
08.2024 - 08.2025

Independent Business Owner -Dog Walker /Pet Sitter

Sniff-In The City
10.2018 - Current

Receptionist Clerk

Brooklyn Surgery Center
06.2016 - 01.2018

High School Diploma -

The Facing History School

Similar Profiles

CREATE PROFILE
Keyona Mclean