Ketija Purena
Amsterdam
Summary
Dedicated Operations Manager and team leader with 10+ years of experience applying planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Diligent and passionate about developing teams while improving processes and increasing productivity. Resilient and empathetic by nature, coping well in a fast-moving, fast-changing business environment, staying calm under pressure and completing tasks effectively and to a high standard.
Overview
5
5
years of professional experience
Work History
Operations Manager
Coin Mining Central
04.2021 - Current
- Managing small team of design and marketing employees
- Direct interaction with customers to fulfill orders, resolve complaints and answer questions
- Created new website FAQs based on common customer complaints, in order to reduce inbound CS tickets
- Scheduling and leading team calls with reports and leadership team
- Conducting performance reviews and 1:1s with reports
- Operations Management & Project Support (UK & China)
- Implementation of policies, processes and procedures (HR, Health & Safety, Facilities Management)
- Minor bookkeeping and expense handling, managing petty cash, reviewing statements
- PA, HR, Office and team Support.
Executive Office Manager
Winebuyers Ltd
01.2020 - 04.2021
- Managing team of Customer Service, Supplier Account Management and IT employees
- Onboarding and coaching CS, sales and IT apprentices to Winebuyers, conducting weekly quality control 1:1s with apprentices and monthly check-ins with the apprentice agency
- Creating organisational structure documents for departments and wider company
- HR & Recruitment - contract compilation, recruitment (full time, part-time, contract, apprentices, interns), onboarding and exit interviews, reviews (performance, salary), disciplinaries, dismissals
- Planning and execution of employee and partner entertainment and wellbeing initiatives
- Complete FOH and Guest Experience Management, upkeep of 5 meeting rooms and reception area
- Facilities Management - office maintenance, fault reporting, liaising with IT and building management
- Health & Safety - insurance policies, security systems, electric and fire safety, office ergonomics
- Operations Management & Project Support
- PA & Office Support - CEO & Head of Departments Team
- Minor bookkeeping and expense handling, managing petty cash, reviewing statements.
Temp PA to Founder + Assistant to Business Development Manager
Jason Bruges Studio Ltd
12.2019 - 01.2020
- Complete FOH and Guest Experience Management, acting as gatekeeper to the Founder
- Local and International travel, diary management, meeting organisation and inbox management
- Assisting Business Development Manager with CRM (Pipedrive) and Client relations upkeep
- Facilities Management - office maintenance, fault reporting, liaising with IT and building management
- Creating, updating and researching missing logs for trade events, competitions, awards.
Guest Experience & Facilities Executive
Mind Gym Plc
06.2019 - 11.2019
- Complete FOH, Guest Experience and New Starter management including travel arrangements
- Diary management, IT support and preparation and upkeep of 7 meeting rooms
- Expense handling, including yearly office and facilities £100k budget management
- Office, Facilities, Security, Health & Safety, Fire Safety as well as Ergonomics management
- Creating, updating and researching missing logs for maintenance, expenditure and problem solutions
- Liaising with suppliers, contractors, council, landlord and external management companies
- Stock control functions of all catering, hygiene, office, facilities and operations supplies
- Assisting with planning and execution of employee entertainment and wellbeing initiatives
- Managing post, deliveries, general and country-specific delivery queries, research and booking.
Education
Bachelor of Arts - Interior Design
Anglia Ruskin University
UK06.2010
Skills
- Team leader
- Customer service
- Facilities management
- Project management
- HR & Office support
- Event management
- Health & safety
- Creative Industry
Selected Qualifications
- 08/01/2008, 05/01/2010, Anglia Ruskin University BA (Hons) Interior Design
- 09/01/2006, 05/01/2008, University of Bedfordshire BA (Hons) Interior Architecture
- 01/01/1992, 12/01/2003, Bauska Art School, (Latvia) 1st Level Certificate of Professional Degree in Art and Design
Approach
- Problem solving mind-set
- Calm and focused
- Highly organised
- Strong work ethic
- Able to multitask
- Determined
- Resilient
Hobbies and Interests
- Sustainability and diversity
- Travel, culture and tradition
- Art and design
Languages
Latvian
Native language
English
Proficient
C2
Timeline
Operations Manager
Coin Mining Central
04.2021 - Current
Executive Office Manager
Winebuyers Ltd
01.2020 - 04.2021
Temp PA to Founder + Assistant to Business Development Manager
Jason Bruges Studio Ltd
12.2019 - 01.2020
Guest Experience & Facilities Executive
Mind Gym Plc
06.2019 - 11.2019
Bachelor of Arts - Interior Design
Anglia Ruskin University
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