Kerry Ann Tucker
Lewin's Cove,NL
Summary
Accomplished business leader with a proven track record at Printcrete Inc, excelling in client relations and small business operations. Expert in driving growth, enhancing team performance, and implementing effective financial planning strategies. Demonstrates exceptional problem-solving abilities and relationship-building skills, significantly boosting customer satisfaction and repeat business.
Overview
21
21
years of professional experience
Work History
Owner/Administrator
Printcrete Inc
08.2017 - 07.2024
- Managed day-to-day business operations up to 30 clients per day
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Expanded business into new markets
Receptionist
Barrie Denture Clinic
02.2015 - 07.2017
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Organized, maintained and updated information in computer databases.
Dental Office Manager
Yorville Dental Clinic
09.2003 - 07.2010
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Reduced appointment cancellations and no-shows with proactive reminder and follow-up system.
- Developed and enforced office policies to maintain high standards of patient care and confidentiality.
- Improved patient intake process, making it more efficient and reducing wait times.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Implemented strict infection control protocols to safeguard the health and safety of patients and employees alike.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Certified Dental Assistant
Career Canada
Toronto04.1986
High School Diploma -
Mimico HS
Mimico09.1985
Skills
- Small business operations
- Customer Relations
- Financial Planning
- Consulting
- Verbal and written communication
- Human Resource Management
- Staff Management
- Problem-solving abilities
- Attention to Detail
- Excellent Communication
- Adaptability
- Payroll Administration and Timekeeping
Languages
English
Full Professional
Timeline
Owner/Administrator
Printcrete Inc
08.2017 - 07.2024
Receptionist
Barrie Denture Clinic
02.2015 - 07.2017
Dental Office Manager
Yorville Dental Clinic
09.2003 - 07.2010
Certified Dental Assistant
Career Canada
High School Diploma -
Mimico HS
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