Overview

Work History

Education

Skills

Timeline

Summary

Software

Snowboarding

Golf

Cooking

Snowboarding

Golf

Cooking

Kenneth Kavanne

Customer Service / Operations Specialist

Opfikon

Overview

10

10

years of professional experience

7

7

years of post-secondary education

4

4

Languages

Work History

Driver

Skiidy Gonzales

Morzine

02.2023 - 08.2023

Coordinated efficient routes to avoid delays and optimize schedules.
Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.

Snorkelling Guide

Raya Divers

Khao Lak

11.2022 - 12.2023

Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
Guided groups of up to 30+ people on scheduled tours.
Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
Worked closely with management staff to create new and lucrative tours.

Logistics Coordinator

Helsinki Cup Oy

Helsinki

07.2022 - 07.2022

Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
Identified opportunities for inventory reductions.
Developed strategies to optimize utilization of available resources.
Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.

Technical Customer Support Specialist

Nets Oy

Helsinki

07.2020 - 05.2021

Managed fast-paced 1st line support center to assist high volume of daily customers requests using multiple internal databases and systems.
Recognized escalation needs and connected customers with advanced support staff.
Tracked changing software and technologies with potential to impact customer requirements.
Identified trends in client requests and helped management get ahead of ongoing problems.
Installed and configured operating systems and applications.
Created user accounts and assigned permissions.
Partnered with sales, operations and field service teams to coordinate solutions.
Collaborated with vendors to locate replacement components and resolve advanced problems.

Car Salesman

Suomen Autokauppa Oy

Porvoo

03.2020 - 06.2020

Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Qualified buyers by matching requirements and interests to various car models and discussing finance options.
Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts.

Investment Manager

Neth Capital Oy

Helsinki

08.2017 - 10.2019

Researched on crypto market trends to support portfolio decisions.
Created crypto accounts and wallets
Managed crypto transfers
Set strategic framework for assets over annual investment period.
Monitored, managed and developed investment portfolios.
Networked on blockchain meet-ups and events in Europe, North-America and Asia.

Back Office Specialist

Handelsbanken Mutual Funds

Helsinki

03.2014 - 08.2017

Evaluated transactions and reporting for adherence to applicable regulatory guidelines and data integrity.
Managed payments traffic within the funds.
Executed daily NAV calculation and conducted checks on stock prices.
Executed FX-trades
Assisted marketing team in generating investment and fund rating presentations.
Strengthened communication skills through regular interactions with FX, Custody and Fund Managers.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Professional Hockey Player

Vaasan Sport

Vaasa

07.2009 - 06.2010

Exercised and practiced under direction of athletic trainers and professional coaches to develop skills, improve physical condition and prepare for games.
Maintained drive and determination to obtain personal and team objectives and goals.
Dedicated over 60 hours per week in training, practice and competition.

Education

Bachelor of Science - Entrepreneuship

Hanken School of Economics, Helsinki

08.2012 - 12.2016

No Degree - Business Management And Marketing

VAMK University of Applied Sciences, Vaasa

04.2001 -

High School Diploma -

Gymnasiet Grankulla Samskola, Kauniainen

08.2005 - 06.2008

Skills

Self-Motivated

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Timeline

Driver - Skiidy Gonzales

02.2023 - 08.2023

Snorkelling Guide - Raya Divers

11.2022 - 12.2023

Logistics Coordinator - Helsinki Cup Oy

07.2022 - 07.2022

Technical Customer Support Specialist - Nets Oy

07.2020 - 05.2021

Car Salesman - Suomen Autokauppa Oy

03.2020 - 06.2020

Investment Manager - Neth Capital Oy

08.2017 - 10.2019

Back Office Specialist - Handelsbanken Mutual Funds

03.2014 - 08.2017

Hanken School of Economics - Bachelor of Science, Entrepreneuship

08.2012 - 12.2016

Professional Hockey Player - Vaasan Sport

07.2009 - 06.2010

Gymnasiet Grankulla Samskola - High School Diploma,

08.2005 - 06.2008

VAMK University of Applied Sciences - No Degree, Business Management And Marketing

04.2001 -

Summary

Technology-inclined professional possesses strong troubleshooting capabilities, technical support procedures and customer-oriented attitude. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and development skills.

Software

MS Office

SAP

CRM

Snowboarding

One of the best ways to spend time off and relax.

Golf

Active golfer during summers.

Cooking

Keen on preparing new and challenging recipes!

Snowboarding

One of the best ways to spend time off and relax.

Golf

Active golfer during summers.

Cooking

Keen on trying out new and challenging recipes!