Kennedy Courtney
Crittenden,KY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Sutta Smoke
Crittenden, KY
11.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
Peer Mentor
Gateway Community and Technical College
Edgewood, KY
11.2021 - 09.2023
- Shared resources, opportunities, and activities to support mentee's learning and development.
- Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.
- Facilitated peer-to-peer conversations to support open communication among mentees.
- Assisted over 100 students individually in overcoming obstacles, make proper choices to stay focused and adjust to college life.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Telesales Representative
Spectrum
10.2020 - 10.2021
- Overcame objections using friendly, persuasive strategies.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Recorded contact information of customers and potential customers in internal database.
- Built relationships with customers using strong persuasion and active listening skills.
Education
Associate of Applied Science - Human Resources
Gateway Community And Technical College
Edgewood05.2024
High School Diploma -
Scott High School
Taylor Mill 05.2019
Skills
- Administration Collaboration
- Accountability
- Listening Actively
- Case Management
- Customer service
- Microsoft Program Knowledge
- PeopleSoft Knowledge
Timeline
Assistant Manager
Sutta Smoke
11.2023 - Current
Peer Mentor
Gateway Community and Technical College
11.2021 - 09.2023
Telesales Representative
Spectrum
10.2020 - 10.2021
Associate of Applied Science - Human Resources
Gateway Community And Technical College
High School Diploma -
Scott High School
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