Kendra Cave
Summary
Detail-oriented administrative professional with 10+ years of experience in customer service and financial services, now pivoting into data entry and documentation roles. Skilled in maintaining accurate records, managing sensitive data, and working efficiently under pressure. Proven ability to meet deadlines, follow structured procedures, and contribute to cross-functional teams with precision and consistency. Passionate about continuous learning and professional development.
Overview
4
4
years of professional experience
Work History
Personal Loan Originations Specialist
TD Bank
Columbia, SC
04.2024 - Current
- Entered loan application data, reviewed client documentation, and tracked progress in system databases.
- Maintained consistent accuracy while inputting sensitive customer and financial information.
- Communicated with underwriting teams to ensure timely and complete submissions.
- Supported internal audit and compliance reviews with clean and complete digital records.
Credit Customer Service Representative II
TD Bank
Columbia, SC
09.2022 - 04.2024
- Managed data entry for high-volume credit applications with $20K lending authority.
- Reviewed applications for missing or inaccurate data and corrected errors prior to submission.
- Updated internal systems with loan decisions, approval notes, and client feedback.
- Collaborated with internal teams to ensure records aligned with compliance standards.
Credit Customer Service Representative I
TD Bank
Columbia, SC
10.2021 - 09.2022
- Entered and maintained accurate records of credit applications across multiple platforms.
- Verified and updated client data in CRM systems to support approval workflows.
- Ensured proper document handling and scanning of sensitive financial records.
- Supported compliance through data accuracy and proper file management.
Education
Associate of Applied Science - Occupational Science
Fortis College
Columbia, SC06.2014
Skills
- Data Entry & Record Maintenance
- Document Verification & Quality Control
- Typing Speed 60 WPM
- CRM & Database Management
- MS Excel, Word, Outlook Proficiency
- Confidential Information Handling
- Accuracy & Attention to Detail
- Time Management & Productivity
- Remote Work Adaptability
- Customer & Internal Communication
- Data validation
- Regulatory compliance
- Team collaboration
Languages
English
First Language
Timeline
Personal Loan Originations Specialist
TD Bank
04.2024 - Current
Credit Customer Service Representative II
TD Bank
09.2022 - 04.2024
Credit Customer Service Representative I
TD Bank
10.2021 - 09.2022
Associate of Applied Science - Occupational Science
Fortis College