KELVIN AGYEI APPIAH
ACCRA,Ghana
Summary
Friendly and driven professional with strong communication and problem-solving skills, combined with a solid background in client interaction and conflict resolution. Demonstrates proficiency in managing inquiries and providing solutions through active listening and empathy.
Overview
3
3
years of professional experience
Work history
Assistant administrator
Mr. Godfred Kofi Boakye
Accra
03.2023 - 09.2023
- Assisted with budget management to control departmental expenses.
- Organised company events to boost team morale.
- Maintained a high standard of customer service with excellent telephone etiquette.
- Handled sensitive information discreetly, upholding confidentiality protocols in all dealings.
- Provided support to senior administrators with daily tasks.
- Improved office efficiency by streamlining administrative processes.
Customer service representative
Mrs. Matilda Asare
ACCRA
03.2021 - 11.2022
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Ensured smooth running of operations with timely preparation of reports.
- Facilitated customer loyalty programs to enhance customer retention and sales by 5%.
- Provided top-notch support for increased customer satisfaction.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Facilitated customer loyalty programmes to enhance customer retention.
- Enhanced communication channels through regular updates on company policies and promotions.
- Trained new hires for improved productivity and efficiency on the job floor.
Education
Senior Secondary School Certificate - General Science
Mfantsipim School
Cape-Coast 09.2016 - 08.2019
Bachelor of Business Administration - Business Administration
Capital University of Economics and Business (CUEB)
Beijing 09.2025 -
Skills
- Excellent player
- Can effectively communicate
- Good interpersonal skills
- Ability to follow instructions and work with less supervision
- Ever ready to work on delegated responsibilities
- Proactive follow-up behaviour
- Time-Management prowess
- Efficient telephonic etiquette
Language Spoken
English
Native
Chinese and German.
Beginner
Affiliations
- Public speaking
- Creative Arts and Fashion
- Team based activities and Cultural Exploration
- Marketing and branding
Value Proposition
- Provide accurate, verified field information from Ghana across key industries.
- Strong coordination between Ghana and China for fast, clear communication.
- Reliable and trusted local partners for real-time industry updates and insights.
- Skilled in research, data verification, and concise reporting.
- Ensure on-time information delivery to support smooth and faster decision-making.
- Deep understanding of Ghana’s economic and industrial environment.
- High integrity, confidentiality, and independent work ethic.
- Cross-cultural communication experience supporting global teams.
References
References available upon request.
Timeline
Bachelor of Business Administration - Business Administration
Capital University of Economics and Business (CUEB)
09.2025 -
Assistant administrator
Mr. Godfred Kofi Boakye
03.2023 - 09.2023
Customer service representative
Mrs. Matilda Asare
03.2021 - 11.2022
Senior Secondary School Certificate - General Science
Mfantsipim School
09.2016 - 08.2019