Kelly Crocker
Glenwood
Summary
Dedicated Personal Care Assistant with extensive experience at Newfoundland Health Services, skilled in compassionate patient care and activities of daily living support. Proven ability to build trusting relationships and monitor health changes effectively. Proficient in adaptive equipment use and committed to enhancing client dignity through emotional support and attentive caregiving.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Newfoundland Health Services
Gander
05.2019 - Current
- Assisted clients with maintaining good personal hygiene.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Built strong and trusting rapport with clients and loved ones.
- Provided ongoing compassionate patient care for each client.
- Maintained clean and well-organized environment for client happiness and safety.
- Accompanied clients to medical appointments and provided transportation services when necessary.
- Monitored health and well-being of clients and reported significant health changes.
- Helped clients get in and out of beds and wheelchairs.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Reported any observed changes in mental status or physical condition to supervisor immediately.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Collaborated with interdisciplinary team members regarding plan of care for each client.
- Followed safe lifting and transferring techniques to transport residents.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
Cashier
Wal-Mart
Gander
11.2017 - 03.2019
- Greeted customers promptly and responded to questions.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Offered customers carry-out service at completion of transaction.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Answered customer questions and provided store information.
- Discounted purchases by scanning and redeeming coupons.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Answered customer inquiries regarding store policies and procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Utility Worker
DJ composites
Gander
04.2016 - 11.2018
- Organized tools, equipment and supplies necessary to complete assignments.
- Planned and laid out repair work using diagrams, drawings or schematic diagrams.
- Assisted in training employees on proper use of equipment related to utility operations.
- Built aircraft parts
Personal Care Assistant
Nightingale Manor
Gander
05.2005 - 05.2012
- Assisted clients with maintaining good personal hygiene.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Built strong and trusting rapport with clients and loved ones.
- Provided ongoing compassionate patient care for each client.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Helped clients get in and out of beds and wheelchairs.
- Laundered clothing and bedding to prevent infection.
- Organized oral medications for clients following dosage and schedule requirements.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Assistant Store Manager
Pseudio
Gander
08.2011 - 02.2012
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Maintained inventory by checking merchandise to determine levels.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised cash handling processes to ensure accuracy of transactions.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Implemented campaigns and promotions to help with developing goods and services.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Education
College Degree - Personal Care Assistant
Keyin College
Gander, NL12-2019
High School Diploma -
College of North Atlantic
Gander, NL06-2003
Skills
- Activities of daily living support
- Compassionate patient care
- Patient awareness
- Compassionate caregiving
- Observational skills
- Toileting assistance
- First aid and CPR
- Behavior redirection
- Client relationship management
- Companionship
- Fall prevention
- Adaptive equipment use
- Patient lifting techniques
- Emotional support
- Personal hygiene
- Personal hygiene assistance
- Compassionate care
- Dressing assistance
Certification
- Basic Life Support
- Gentle Persuasion Approach
Timeline
Personal Care Assistant
Newfoundland Health Services
05.2019 - Current
Cashier
Wal-Mart
11.2017 - 03.2019
Utility Worker
DJ composites
04.2016 - 11.2018
Assistant Store Manager
Pseudio
08.2011 - 02.2012
Personal Care Assistant
Nightingale Manor
05.2005 - 05.2012
College Degree - Personal Care Assistant
Keyin College
High School Diploma -
College of North Atlantic
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