Kaylee Singh
Manager of Sales and Recruiting at EPITEC
Detroit Metropolitan Area
Summary
At Epitec, we believe every good relationship starts with listening. Building meaningful relationships allows us to fully understand how we can improve business outcomes. It enables Epitec to exceed expectations and provide superior solutions time and time again. For over 42 years we have been "Placing People First," let us do the same for you.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager of Sales and Recruiting
EPITEC
Detroit Metropolitan Area
02.2021 - Current
- Lead a high-performing team of 15 sales and recruitment professionals, driving team cohesion and exceeding monthly and quarterly placement goals.
- Strategize and execute effective recruiting and sales plans.
- Cultivate and maintain strong client relationships, enhancing customer satisfaction and driving repeat business.
- Conduct market analysis to identify growth opportunities and emerging client needs, tailoring recruiting strategies to meet evolving industry demands.
- Mentor and develop team members, implementing training programs that increased productivity and reduced turnover.
- Manage end-to-end recruitment processes for high-volume clients, overseeing candidate sourcing, interviewing, and selection to ensure high-quality placements.
- Collaborate with senior management to set sales targets and KPIs, consistently meeting or exceeding monthly quotas.
- Implement data-driven recruiting techniques and sales strategies, optimizing candidate pipeline efficiency.
- Negotiate and close contracts with key clients, increasing annual revenue through strategic partnerships.
- Monitor team performance metrics and provide actionable feedback, fostering a culture of accountability and continuous improvement.
- Develop and implement incentive programs to boost team motivation.
- Utilize applicant tracking systems (ATS) and CRM tools to streamline recruiting and client management, ensuring effective communication and tracking.
- Coordinate cross-functional efforts with HR, marketing, and operations to align recruiting strategies with overall business goals.
- Represent the company at industry events and networking functions, enhancing brand presence and expanding the client base.
Account Manager
EPITEC
03.2019 - 02.2021
- Managed a portfolio of technology accounts.
- Developed long-term relationships with new and existing clients to create new business growth.
- Act as a liaison between clients and internal teams, including business executives, to successfully deliver solutions for both parties.
- Responsible for all client communications, conflict resolution, and compliance on client deliverables.
- Drive effective account planning & management processes by leading the development and implementation of account plans with a cross-functional team approach.
- Developed new and existing relationships with high-level management and executives.
- Responsible for all client communications, conflict resolution, and compliance on client deliverables.
- Attended client meetings, events, and seminars interacting with high-level management.
- Manage and train a team of four recruiters skilled recruitment professionals, we collaborate seamlessly to meet and exceed hiring goals, leveraging our collective expertise in sourcing, screening, and placing remarkable candidates within cutting-edge tech.
Technical Recruiter
EPITEC
Southfield Mi
12.2017 - 02.2019
- Full cycle recruiting of IT, Engineering, and Professional positions working to place candidates at Ford, GM, BCBS, Delphi, and other major companies.
- Develop recruiting strategies designed to identify qualified candidates through various recruiting tools such as LinkedIn Recruiter, Monster, Indeed.
- Match candidates strengths with client requirements by souring, screening, and interviewing candidates.
- Negotiate wages, terms, and conditions of employment with candidates and gain a commitment from candidates for current and future job requirements.
- Collaborate with Account Managers to identify top candidates and specifically qualify candidates for client openings, target skill sets, key market segments, and anticipate client staffing needs.
- Communicate effectively with others and embrace diversity in order to create a productive environment.
- Maintain relationships within the industry to provide excellent customer service, gain industry knowledge and obtain referrals.
Service Coordinator
Kelly Services
Troy Michigan
08.2017 - 12.2017
- Oversees issues related to employment, compensation, benefits, and employee relations.
- Maintain compliance with state and federal regulations and company policies related to payroll, protected leaves, FLSA guidelines, etc.
- Source and prescreen candidates for on-site call center and professional positions across the U.S.
- Research payroll issues and hours discrepancies to ensure employees are paid correctly.
- Perform wellness checks for employees who may be experiencing personal or medical emergencies.
- Assist employees who may qualify for FMLA, ADA and other medical accommodations.
- Counsel and coach employees on policies and behavior.
- Work with KellyConnect Operations as well as other internal departments daily.
Recruiter
Kelly Services
Troy, Michigan
01.2017 - 08.2017
- Match qualified candidates in great positions while assisting them through the hiring process. Staffing positions include fields of sales and technical support for Apple, and major electronics manufacturer.
- Interview candidates for technical support and customer service work-from-home positions via Skype, Facetime, Take The Interview, and online interviewing software.
- Check eligibility of applicants by adhering companies policy and procedures via staffing tracking system.
- Interview a diverse group of applicants for various positions via video and/or phone.
- Analyze interview responses and evaluate performance of applicants.
- Communicate job description and companies vision and values to applicants.
- Determine applicants' qualifications in comparison to job requirements.
- Make decision on whether or not moving forward with applicant.
- Send online registration and create profile for qualified applicants via Kelly StaffingNet (KSN).
- Call applicants and explain online registration process and the next steps of the hiring process.
Onboard Coordinator
Kelly Services
Troy, Michigan
04.2016 - 01.2017
- Contacting candidates for completion of electronic employment registration and Form I-9s.
- Extending offers of employment to candidates after completion of the onboarding process.
- Confirming eligibility of employment for employment with Kelly Services and KellyConnect.
- Assisting new hires with questions regarding training and position expectations.
- Documenting contact attempts and candidate conversations in various candidate/employee tracking systems.
Sales And Marketing Intern
Henderson Glass
12.2014 - 10.2015
- Develop and maintain good client relationships with Auto Insurance Agents in the Metro Detroit area with helping plan and execute marketing events.
- Assist is planning our Woodward Dream Cruise event.
- Annual golf outing meeting the quota of 200 participants.
Education
Bachelor of Business Administration - BBA - undefined
Oakland University
01.2015
Skills
- Business Development
- Recruiting
- Client Relations
Certification
Emerging Leaders Program
Timeline
Manager of Sales and Recruiting
EPITEC
02.2021 - Current
Account Manager
EPITEC
03.2019 - 02.2021
Technical Recruiter
EPITEC
12.2017 - 02.2019
Service Coordinator
Kelly Services
08.2017 - 12.2017
Recruiter
Kelly Services
01.2017 - 08.2017
Onboard Coordinator
Kelly Services
04.2016 - 01.2017
Sales And Marketing Intern
Henderson Glass
12.2014 - 10.2015
Bachelor of Business Administration - BBA - undefined
Oakland University