Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kay Villaroel

Chaguanas

Summary

Results-oriented Beauty Culture Instructor with 15+ years of experience in cosmetology and interior design. Skilled in hair styling, coloring, makeup, and skincare services. Strong interpersonal and communication skills with expertise in teaching, team management, and client relations. Proven track record of staying current with industry trends and maintaining high safety standards. Committed to fostering professional development and inspiring students to excel in the beauty industry.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Owner/operator, Licensed Cosmetologist

Metamorphosis Hair & Spa
04.2002 - Current
  • Consulted with customers to assess needs and propose optimal solutions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Successfully established and managed own cosmetology business, specializing in hair styling, coloring, and cutting services.
  • Managed all aspects of business operations, including inventory management, scheduling, and financial record-keeping.
  • Maintained a clean and organized work environment, adhering to all industry health and safety standards.
  • Provided personalized consultations and recommendations to clients, resulting in high customer satisfaction and retention rates.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.

Senior Stylist/Instructor

Jazma Hair Inc
03.1999 - 04.2002
  • Coordinated and facilitated new hire training to maintain consistency of salon services.
  • Tested and evaluated trainees on materials presented in workshops and classes.
  • Assisted with developing the salon's brand line of hair care products to cater to client needs and increase revenue.
  • Produced creative and technically accurate visual presentations using most current styling trends.
  • Utilized latest techniques in balayage, ombre, highlights and color correction, texturizing and hair extensions.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.


Cosmetologist

Reflections Hair Design Studio
04.1996 - 07.1998
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Maintained client treatment records and designed at home care programs for return customers.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Provided nail care services, makeup application to clients for special occasions to meet requirements.
  • Performed eyebrow shaping and waxing services to provide symmetry and remove unwanted hair.

Modeling

Sutherland Models - Toronto Modelling Agency
05.1994 - 06.1998
  • Used body language, facial expressions and vocal techniques to convey messages.
  • Worked well in a team setting, providing support and guidance.
  • Sought out auditions for different roles, arriving on time and well-prepared.
  • Gained valuable on-set experience by working with established directors.
  • Performed alongside various well-known actors and actresses.
  • Traveled to set locations to complete onsite filming.
  • Promoted products and services by posing for commercials, live shows, and photo shoots.
  • Rehearsed cat walks and special choreography in preparation for fashion exhibits.
  • Modeled garments such as dresses, coats, underclothing, and swimwear.
  • Applied makeup in accordance with clothing style.
  • Remained focused, motivated and professional throughout long shoots and events.

Senior Hairstylist

Emporia Beauty Formally Euro Nubian Hair
03.1994 - 04.1995
  • Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
  • Demonstrated thorough knowledge of all salon products and services.
  • Maintained high number of return customers through precise cutting, coloring, chemical and thermal styling of clients' hair.
  • Produced creative and technically accurate visual presentations using most current styling trends.
  • Collaborated with photographers and models as a hairstylist on various photo shoots, demonstrating versatility and creativity in hairstyling for diverse projects and themes

Customer Service Representative/Micro Filming

McKenzie Financial Corp
12.1993 - 12.1994
  • Responded to customer requests for products, services, and company information.
  • Maintained up-to-date knowledge of product and service changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly and direct to the appropriate department.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Sorting, prepping, scanning, and delivering of physical documents
  • Accurately locate errors and make appropriate adjustments and corrections to deposit transactions to ensure the transactions are in balance



Assistant Manager/Cosmetologist

Kathy's Of California Salon,SkinClinic& School Of
08.1991 - 11.1993
  • Preformed all related salon and clinical services on customers for special events and occasions.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Offered exceptional service and support to walk-in and scheduled customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Demonstrated thorough knowledge of all salon products and services.
  • Trained assistants and junior staff in traditional and innovative salon and spa techniques and services.

Receptionist/Hair Salon Assistant

Kathy's Of CaliforniaSalon,SkinClinic & School Of
08.1988 - 08.1991
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated retail and back bar.
  • Prepared clients for hair services, cuts and styles with soothing shampoo work.
  • Assisted hair stylists and estheticians with work station set up, colorwork by applying base colors and toners.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.

Education

Associate of Arts - Interior Decorating

George Brown College
Toronto, Ontario. Canada
08.2017

Micro Computer Applications

Ontario School of Computer Science
Toronto, Ontario. Canada
10.1994

Associate of Arts -

Carapichima Senior Comprehensive
Freeport, Trinidad
07.1991

Skills

  • Leadership and Team Management: Supervision, team leadership, coaching, mentoring, and performance evaluations
  • Communication and Interpersonal: Customer service, interpersonal communication, team collaboration, relationship building, and ability to work in a fast-paced environment
  • Organization and Planning: Planning, organizing, time management, and resource allocation
  • Business Operations: Business management, inventory management, financial record-keeping, and budgeting
  • Cosmetology Expertise: Cosmetology principles, hair styling, coloring, cutting, makeup, skincare, and nail care
  • Teaching and Professional Development: Teaching, small and large group instruction, lesson planning, curriculum development, and continuous professional development
  • Technical Skills: Technology integration, basic math, design software (if relevant), and point-of-sale (POS) systems
  • Creative Skills: Creative instruction style, creative problem-solving, trend analysis, and innovative techniques
  • Health and Safety: Sanitation, sterilization, and adherence to industry health and safety standards
  • Adaptability and Flexibility: Ability to adapt to changing trends and client needs, as well as flexibility in working hours
  • Sales and Marketing: Product promotion, cross-selling, merchandising, and strong interpersonal relationship skills

Accomplishments

  • Hairstylist, Makeup Artist, and Stylist: Showcased expertise in hairstyling, makeup artistry, and fashion styling for several prestigious pageants:
    Miss Canada (2013 & 2015): Contributed to contestants' overall looks, resulting in multiple top-ranking placements.
    Miss Black Ontario (1996 & 1995): Created unique and eye-catching styles for contestants, receiving recognition from event organizers and attendees.
    Sugar and Energy Pageant (Trinidad, 1996): Collaborated with a team of beauty experts to provide top-notch services, contributing to a successful event.
  • Supervised team of 10+ staff members.

Certification

  • Ontario College of Trades - Provincially
  • Licensed Hairstylist - Membership #1384701
  • Inspiring Champions - Champ Camp - Certified
  • Jazma Hair Academy - Kerasoft - Certification
  • (Jaguar) Cosmoprof - Oster Clipper Cutting Certification
  • Organic Salon Systems - Keragreeen Organic Smoothing and Relaxer System - Certified
  • Organic Colour Systems - Certified
  • Simply Organic Beauty - O&M, H-system,Simply Organic Smoothing System - Certification
  • Bytown Beauty - Design Essentials - Certification
  • Accel - Infection Control - Certified
  • Milady- Infection Control Training - ID: 2zmur8ijsx
  • Barbicide - Sanitation and Disinfection - Certified

Timeline

Owner/operator, Licensed Cosmetologist

Metamorphosis Hair & Spa
04.2002 - Current

Senior Stylist/Instructor

Jazma Hair Inc
03.1999 - 04.2002

Cosmetologist

Reflections Hair Design Studio
04.1996 - 07.1998

Modeling

Sutherland Models - Toronto Modelling Agency
05.1994 - 06.1998

Senior Hairstylist

Emporia Beauty Formally Euro Nubian Hair
03.1994 - 04.1995

Customer Service Representative/Micro Filming

McKenzie Financial Corp
12.1993 - 12.1994

Assistant Manager/Cosmetologist

Kathy's Of California Salon,SkinClinic& School Of
08.1991 - 11.1993

Receptionist/Hair Salon Assistant

Kathy's Of CaliforniaSalon,SkinClinic & School Of
08.1988 - 08.1991

Associate of Arts - Interior Decorating

George Brown College

Micro Computer Applications

Ontario School of Computer Science

Associate of Arts -

Carapichima Senior Comprehensive

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Kay Villaroel