AUTOCAD
KAVETHIRAN KUMAR
MECHANICAL ENGINEER
Seri Kembangan, Selangor
Summary
Dynamic professional with a strong background in technical support at Scicom (MSC) Berhad, excelling in problem-solving and customer service. Proven ability to enhance team collaboration and streamline processes, ensuring timely project completion. Recognized for adaptability and effective communication, contributing to improved customer satisfaction and operational efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
3
3
Languages
Work History
LENOVO TECHNICAL SUPPORT
Scicom (MSC) Berhad
11.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Resolved problems, improved operations and provided exceptional service.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
ASSISTANT ENGINEER
PS MAJU JAYA ENGINEERING SDN BHD
06.2022 - 11.2023
- Provided technical assistance to staff when needed.
- Assisted in development, design and execution of projects.
- Streamlined workflow processes through effective management of resources, materials, and labor allocations.
- Supported senior engineers with detailed design drawings, calculations, and analysis for various engineering projects.
- Mentored junior engineers by providing constructive feedback on their work, fostering a positive learning environment within the team.
- Assisted in the development of technical specifications for engineering projects, ensuring accuracy and adherence to established guidelines.
- Improved communication between team members by creating clear project documentation and updating progress reports regularly.
- Collaborated closely with clients to define requirements, address concerns, and provide updates on project status throughout each phase of work.
- Assisted in the preparation of comprehensive budgets for engineering projects while monitoring expenditures to ensure adherence to financial constraints.
- Provided technical support during construction phases of a project including field supervision or inspection services.
- Reduced production downtime by troubleshooting equipment failures and implementing preventive maintenance measures.
- Studied corrections from senior engineers to learn and grow professionally.
- Collaborated with engineering team to determine project specifications.
- Performed complex calculations to analyze and optimize engineering processes.
Customer Service Representative
Prudential Financial
12.2018 - 11.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Bachelor of Science - Mechanical Engineering
UNIVERSITY TECHNOLOGY MALAYSIA
KUALA LUMPUR 04.2024 - Current
Bachelor of Science - Mechanical Engineering
POLITEKNIK PORT DICKSON
Port Dickson, Negeri Sembilan, Malaysia 04.2001 -
Skills
Friendly, positive attitude
Software
MECHANICAL SKILLS
CREATIVITY
Timeline
Bachelor of Science - Mechanical Engineering
UNIVERSITY TECHNOLOGY MALAYSIA
04.2024 - Current
LENOVO TECHNICAL SUPPORT
Scicom (MSC) Berhad
11.2023 - Current
ASSISTANT ENGINEER
PS MAJU JAYA ENGINEERING SDN BHD
06.2022 - 11.2023
Customer Service Representative
Prudential Financial
12.2018 - 11.2019
Bachelor of Science - Mechanical Engineering
POLITEKNIK PORT DICKSON
04.2001 -
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