Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Katerina Jane Taverna

Menton

Summary

Organized and dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. worked well in demanding situations

worked under pressure in organizing and deep cleaning in 2 boutique hotels in both Romania and Brazil ,as well as customer service and staff management and accounting.

Overview

24
24
years of professional experience

Work History

Quality Control Agent

LES ATELIERS DU GOUT SAS
2022.10 - 2023.10
  • Reduced customer complaints with thorough inspections and strict adherence to quality standards.
  • Reviewed technical documents and specifications to ensure alignment with company standards and regulatory requirements.
  • Rejected materials, components, and finished products and documented reasons.
  • Updated quality control standards, methods, and procedures to meet compliance requirements.
  • Sorted product and provided expertise on non-conforming product requirements.
  • Inspected set sample of products for defects and compliance with design standards.
  • Provided observations, took measurements, and performed tests at various stages according to quality control plan.
  • Reported problems and concerns to management.

Operations Manager

KOJCICHOTELARIA
2005.05 - 2022.04
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.

Service Staff Manager

ANDORRA INVESTMENTS
2003.08 - 2005.10

En République dominicaine, j'ai travaillé pour Andorra de Inversiones, S.A (une société publique), après que mon ancien employeur a vendu ses parts majoritaires dans la société roumaine susmentionnée (Elvis Villa SRL), il m'a transféré en République dominicaine pour agir en tant que sectaire et Vice-président d'Andorra de Inversiones S.A.

  • Managed scheduling and shift rotations for efficient staffing during peak hours, ensuring optimal customer service.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.

Staff Management and Room Service

Romania ELVIS Villa
2000.01 - 2003.08
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.

Education

High School Diploma -

Queenscliff High School
Queenscliff
01.1993

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Flexible and Adaptable
  • Computer Skills
  • Deep cleaning and daily maintenance of more than 10 room common areas

Languages

English
Native language
Portuguese
Advanced
C1

Timeline

Quality Control Agent

LES ATELIERS DU GOUT SAS
2022.10 - 2023.10

Operations Manager

KOJCICHOTELARIA
2005.05 - 2022.04

Service Staff Manager

ANDORRA INVESTMENTS
2003.08 - 2005.10

Staff Management and Room Service

Romania ELVIS Villa
2000.01 - 2003.08

High School Diploma -

Queenscliff High School
Katerina Jane Taverna