Katrina Tropa
Middelburg,ZE
Summary
Experienced bilingual professional with a strong work ethic, eager to contribute to a dynamic team. Proven track record of effectively communicating and collaborating with diverse individuals. Well-equipped to bridge language barriers and foster inclusive work environments. Committed to delivering high-quality results, with a diligent and proactive approach to problem-solving. Ready to leverage skills and drive to make a meaningful impact in the next role.
Overview
8
8
years of professional experience
Work History
Team Leader
Monkey Town
11.2024 - Current
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Assistant-Chef
Roompot
10.2023 - 11.2024
- Managed time efficiently when completing multiple tasks, ensuring smooth flow of kitchen operations during busy service periods.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Head waitress
Fletcher Hotels
12.2022 - 07.2023
- Supervised server staff and simultaneously served personal section of tables.
- Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
- Trained new staff members on restaurant policies, procedures, and customer service standards.
Waitress
Breezand
05.2022 - 10.2022
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Served food and beverages promptly with focused attention to customer needs.
Waitress
De Gevangentoren
04.2021 - 05.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Waitress
Amigo
02.2020 - 03.2021
Cold side cook
CineCafe
08.2019 - 02.2020
Cold side cook
ZanziBar
05.2019 - 08.2019
All-round kitchen employee
Amadore
04.2017 - 03.2019
Education
Primary school -
Aizkraukles novada Gimnazija
05.2013
Tourism management -
HZ University of Applied sciences
05.2022
Catering specialist -
Bulduru darzkopibas vidusskola
03.2017
High school -
Aizkraukles 1. vidusskola
05.2016
Skills
- Ability to Work Under Pressure
- Ability to Multitask
- Fast Learner
- Safety processes and procedures
- Cash handling
- Conflict resolution
- Team building
- Customer service
- Staff supervision
- Employee training
Languages
Latvian
Russian
English
Dutch
Hobbies and Interests
- Photography
- Reading
- Exploring nature
- Traveling
- Painting
Personal Information
- Date of Birth: 01/06/97
- Nationality: Latvian
Timeline
Team Leader
Monkey Town
11.2024 - Current
Assistant-Chef
Roompot
10.2023 - 11.2024
Head waitress
Fletcher Hotels
12.2022 - 07.2023
Waitress
Breezand
05.2022 - 10.2022
Waitress
De Gevangentoren
04.2021 - 05.2022
Waitress
Amigo
02.2020 - 03.2021
Cold side cook
CineCafe
08.2019 - 02.2020
Cold side cook
ZanziBar
05.2019 - 08.2019
All-round kitchen employee
Amadore
04.2017 - 03.2019
Tourism management -
HZ University of Applied sciences
Catering specialist -
Bulduru darzkopibas vidusskola
High school -
Aizkraukles 1. vidusskola
Primary school -
Aizkraukles novada Gimnazija
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