Summary
Overview
Work History
Education
Skills
Certification
Community Service
Timeline
Generic

KATHRYN MULLIGAN

Charlotte

Summary

Dynamic and results-driven healthcare operations leader with over a decade of experience managing multi-location medical practices and implementing innovative technologies. Expertise in streamlining clinical workflows, training and developing high-performing teams, and optimizing inventory systems to enhance patient care while driving revenue growth. Recognized as a natural bridge between clinical teams and management, with a commitment to achieving operational excellence and elevating patient and staff satisfaction. Proven ability to adapt to evolving industry demands and foster a culture of continuous improvement.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Medical Assistant Team Lead

Foot & Ankle Associates
05.2019 - Current
  • Serve as primary liaison between medical assistants and practice management, leading initiatives to improve workplace culture as opportunities present
  • Train and onboard new medical assistants and physicians on clinical protocols and billing procedures to maximize revenue
  • Lead implementation and staff training on new technologies as they arise (most recently, new 3D printing technology for AFO braces), including patient scheduling and workflow optimization
  • Maintain efficient inventory management system serving multiple locations, keeping clinics well-stocked while reducing waste
  • Coordinate purchases and pickups with multiple vendors and labs including Henry Schein, Bako Diagnostics, and LabCorp

Medical Chart Auditor

Carolinas Medical Center
01.2013 - 12.2019
  • Conducted comprehensive chart audits ensuring compliance with CMC documentation requirements
  • Evaluated physician documentation for procedural appropriateness, specializing in gastroenterology procedures
  • Provided technical assistance to staff regarding coding guidelines and best practices for clinical documentation.
  • Evaluated the appropriateness of care provided by physicians and other healthcare providers.
  • Developed expertise across multiple EHR platforms including Epic, Cerner, and HealthFusion

Clinical Care Professional

Various Healthcare Organizations
01.2010 - 12.2013
  • Served as CNA and Phlebotomist at multiple pediatric clinics, providing direct patient care
  • Provided specialized home health aide services focusing on both pediatric and geriatric care
  • Maintained multiple state certifications (NC, SC, FL)
  • Coordinated with healthcare teams to ensure optimal patient care delivery

Education

Bachelor of Science - Biology

UNC Chapel Hill
01.2010

MBA - Healthcare Management

Southern New Hampshire University

Minor in Medical Anthropology - Biology Major, Dance Minor

Wake Forest University
01.2006

Skills

  • Fluency in multiple EMR and EHR platforms
  • Multi-location Inventory Management
  • Staff Training and Development
  • Quality Assurance
  • Regulatory Compliance
  • Process Optimization
  • Medical Technology Implementation
  • Patient-focused care and coordination of care across specialties
  • Diagnostic support and imaging skills
  • Analytical decision-making skills
  • Vast knowledge of anatomy, physiology, and medical terminology
  • In-office medical procedure assistance, aseptic technique and sterilization practices
  • Patient scheduling, triage, and venipuncture and phlebotomy
  • Pre-op, post-op, dressing changes, suture removal and casting expertise
  • Specimens collection and processing

Certification

  • Certified Medical Assistant (CMA)
  • Certified Nursing Assistant (CNA) Multi-state licensure
  • Certified X-Ray Technician
  • Certified Phlebotomist Technologist

Community Service

  • Philanthropy Chair, Delta Zeta Sorority, Coordinated volunteer shifts and fundraising initiatives for Ronald McDonald House, Managed team of student volunteers, Organized large-scale community outreach events
  • Mock Trial Chair and Trainer, Phi Alpha Delta, Led mock trial team preparation and training, developed comprehensive training materials for new members, coordinated competition logistics and team development
  • Coordinator and Choreographer, Fred Astaire Studio, Coordinated ballroom dance troupes, including the Dynamic Divas and ladies’ formation group, currently working with the Cain Centre for the Arts to organize a weekly adult ballet class for community members of all levels

Timeline

Medical Assistant Team Lead

Foot & Ankle Associates
05.2019 - Current

Medical Chart Auditor

Carolinas Medical Center
01.2013 - 12.2019

Clinical Care Professional

Various Healthcare Organizations
01.2010 - 12.2013

MBA - Healthcare Management

Southern New Hampshire University

Minor in Medical Anthropology - Biology Major, Dance Minor

Wake Forest University

Bachelor of Science - Biology

UNC Chapel Hill
KATHRYN MULLIGAN