KATHRYN MULLIGAN
Charlotte
Summary
Dynamic and results-driven healthcare operations leader with over a decade of experience managing multi-location medical practices and implementing innovative technologies. Expertise in streamlining clinical workflows, training and developing high-performing teams, and optimizing inventory systems to enhance patient care while driving revenue growth. Recognized as a natural bridge between clinical teams and management, with a commitment to achieving operational excellence and elevating patient and staff satisfaction. Proven ability to adapt to evolving industry demands and foster a culture of continuous improvement.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Assistant Team Lead
Foot & Ankle Associates
05.2019 - Current
- Serve as primary liaison between medical assistants and practice management, leading initiatives to improve workplace culture as opportunities present
- Train and onboard new medical assistants and physicians on clinical protocols and billing procedures to maximize revenue
- Lead implementation and staff training on new technologies as they arise (most recently, new 3D printing technology for AFO braces), including patient scheduling and workflow optimization
- Maintain efficient inventory management system serving multiple locations, keeping clinics well-stocked while reducing waste
- Coordinate purchases and pickups with multiple vendors and labs including Henry Schein, Bako Diagnostics, and LabCorp
Medical Chart Auditor
Carolinas Medical Center
01.2013 - 12.2019
- Conducted comprehensive chart audits ensuring compliance with CMC documentation requirements
- Evaluated physician documentation for procedural appropriateness, specializing in gastroenterology procedures
- Provided technical assistance to staff regarding coding guidelines and best practices for clinical documentation.
- Evaluated the appropriateness of care provided by physicians and other healthcare providers.
- Developed expertise across multiple EHR platforms including Epic, Cerner, and HealthFusion
Clinical Care Professional
Various Healthcare Organizations
01.2010 - 12.2013
- Served as CNA and Phlebotomist at multiple pediatric clinics, providing direct patient care
- Provided specialized home health aide services focusing on both pediatric and geriatric care
- Maintained multiple state certifications (NC, SC, FL)
- Coordinated with healthcare teams to ensure optimal patient care delivery
Education
Bachelor of Science - Biology
UNC Chapel Hill
01.2010
MBA - Healthcare Management
Southern New Hampshire University
Minor in Medical Anthropology - Biology Major, Dance Minor
Wake Forest University
01.2006
Skills
- Fluency in multiple EMR and EHR platforms
- Multi-location Inventory Management
- Staff Training and Development
- Quality Assurance
- Regulatory Compliance
- Process Optimization
- Medical Technology Implementation
- Patient-focused care and coordination of care across specialties
- Diagnostic support and imaging skills
- Analytical decision-making skills
- Vast knowledge of anatomy, physiology, and medical terminology
- In-office medical procedure assistance, aseptic technique and sterilization practices
- Patient scheduling, triage, and venipuncture and phlebotomy
- Pre-op, post-op, dressing changes, suture removal and casting expertise
- Specimens collection and processing
Certification
- Certified Medical Assistant (CMA)
- Certified Nursing Assistant (CNA) Multi-state licensure
- Certified X-Ray Technician
- Certified Phlebotomist Technologist
Community Service
- Philanthropy Chair, Delta Zeta Sorority, Coordinated volunteer shifts and fundraising initiatives for Ronald McDonald House, Managed team of student volunteers, Organized large-scale community outreach events
- Mock Trial Chair and Trainer, Phi Alpha Delta, Led mock trial team preparation and training, developed comprehensive training materials for new members, coordinated competition logistics and team development
- Coordinator and Choreographer, Fred Astaire Studio, Coordinated ballroom dance troupes, including the Dynamic Divas and ladies’ formation group, currently working with the Cain Centre for the Arts to organize a weekly adult ballet class for community members of all levels
Timeline
Medical Assistant Team Lead
Foot & Ankle Associates
05.2019 - Current
Medical Chart Auditor
Carolinas Medical Center
01.2013 - 12.2019
Clinical Care Professional
Various Healthcare Organizations
01.2010 - 12.2013
MBA - Healthcare Management
Southern New Hampshire University
Minor in Medical Anthropology - Biology Major, Dance Minor
Wake Forest University
Bachelor of Science - Biology
UNC Chapel Hill