Kathleen Guillaume
Antioch
Summary
Diligent and results-driven customer service and sales professional with 20 plus years of experience. Proven track record of driving revenue growth, managing client relationships, and exceeding sales targets. Skilled in contract negotiation, project planning, and CRM software. Strong vendor relationships and a commitment to customer satisfaction.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Delivery Driver
DoorDash
09.2020 - 09.2021
- Delivered packages and goods to customers in a timely and efficient manner
- Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
- Ensured the safe handling and transportation of fragile or perishable items
- Adhered to all traffic laws and regulations while operating company vehicles
- Managed delivery routes effectively to optimize efficiency and minimize fuel consumption
- Provided excellent customer service by addressing inquiries and concerns promptly and professionally
- Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction
- Utilized GPS navigation systems or maps to determine optimal routes for deliveries
- Achieved a customer satisfaction rating of 4.9 based on feedback surveys
- Received multiple commendations from customers for exceptional service
- Demonstrated strong problem-solving skills when faced with unexpected road closures or traffic delays
Inside Sales Representative
High Definition Solar
09.2020 - 03.2021
- Provided exceptional customer service to clients, addressing inquiries, resolving issues, and ensuring high levels of satisfaction
- Utilized CRM software to track sales activities, manage customer relationships, and generate accurate reports on sales performance
- Implemented effective follow-up strategies to nurture leads and convert them into paying customers
- Implemented effective objection handling techniques to address customer concerns and close deals
- Participated in ongoing training programs to enhance sales skills and product knowledge
Sales Consultant
Terra Outdoor Living
02.2018 - 06.2019
- Consistently exceeded sales targets by XX% each quarter, resulting in recognition as top-performing sales consultant
- Developed and maintained a strong client base through effective relationship building and regular follow-up communication
- Provided expert product knowledge to customers, addressing inquiries and recommending appropriate solutions based on their needs
- Created persuasive sales presentations and proposals that effectively communicated value propositions and closed deals
- Negotiated pricing terms and contracts with clients, ensuring profitability while maintaining customer satisfaction
- Utilized CRM software to track leads, manage customer interactions, and forecast future sales projections accurately
- Conducted product demonstrations for prospective clients showcasing key features/benefits tailored specifically to their needs
Project Manager
Energy renewal
07.2016 - 11.2017
- Monitored project progress regularly through status meetings and reports, identifying potential risks or issues proactively
- Negotiated contracts with vendors for equipment procurement or services required for project implementation
- Facilitated effective communication among team members by conducting regular meetings and providing clear instructions on tasks and responsibilities
- Ensured compliance with regulatory requirements or industry standards throughout the duration of each project
- Prepared detailed reports/presentations summarizing key findings/results from completed projects
- Ensured compliance with project management best practices/guidelines throughout all phases of the project lifecycle
- Developed strong vendor relationships through effective negotiation, contract management, and performance evaluation
Account Executive
Corporate Express
09.1988 - 06.2003
- Managed a portfolio of 60 client accounts, consistently meeting or exceeding sales targets
- Developed and maintained strong relationships with key decision-makers within client organizations
- Identified new business opportunities and generated leads through proactive prospecting and networking
- Negotiated contracts, pricing, and terms of agreements to ensure mutually beneficial partnerships
- Provided ongoing account management support, addressing client inquiries, resolving issues, and ensuring customer satisfaction
- Participated in industry conferences, trade shows, and events to expand professional network and promote company offerings
- Closed 8 high-value deals worth $20 million in total contract value during tenure as Account Executive
- Achieved an average annual revenue growth of 80% across assigned accounts over the past 16 years
- Increased overall customer retention rate by 90% through effective relationship-building strategies
- Recognized as top-performing Account Executive for three consecutive quarters
- Conducted regular business reviews with clients to assess their needs and identify opportunities for upselling or cross-selling
- Managed a pipeline of 50 prospects, consistently meeting or exceeding monthly sales targets
- Developed strategic account plans to maximize revenue growth and expand business within existing accounts
- Utilized CRM software to track sales activities, manage leads, and forecast future revenue projections
Education
B.A. - Liberal Arts & Sciences
UC Santa Barbara
Santa Barbara, CA06.1985
French - Credits in French
Aix-en-Provence
Aix-en-Provence03.1985
Skills
- Contract Management
- CRM Software
- Contract Negotiation
- Proposal Writing
- Inside Sales
- Product Demos
- Presentation Skills
- Upselling
- Business Development
- Sales Management
- Account Management
- Business Analysis
- Time management
- Communication skills
- Salesforce
- Organizational skills
- Prospecting
- Telephone skills
Certification
Driver's License
Awards
- Executive Club, 09/01/88
- Presidents Club, Every year
- Executive Council, Every year
Timeline
Delivery Driver
DoorDash
09.2020 - 09.2021
Inside Sales Representative
High Definition Solar
09.2020 - 03.2021
Sales Consultant
Terra Outdoor Living
02.2018 - 06.2019
Project Manager
Energy renewal
07.2016 - 11.2017
Account Executive
Corporate Express
09.1988 - 06.2003
B.A. - Liberal Arts & Sciences
UC Santa Barbara
French - Credits in French
Aix-en-Provence
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