KATHERINE FRANCELA NAJARRO CANIZALEZ
Bar Waitress
La Libertad
Summary
Dedicated bar waitress with a proven track record in enhancing customer satisfaction through personalized service and effective communication. Skilled in inventory management and maintaining bar cleanliness, ensuring a welcoming environment.
Overview
2
2
Languages
3
3
Certifications
3
3
years of professional experience
Work History
Bar Waitress
Ferries Del Caribe
01.2025 - Current
- Served food and beverages, ensuring timely delivery and customer satisfaction.
- Maintained cleanliness and organization of the bar area, enhancing overall guest experience.
- Assisted in inventory management by restocking supplies and reporting shortages.
- Communicated effectively with kitchen staff to coordinate order accuracy and timing.
- Processed customer transactions efficiently, contributing to a smooth service flow.
- Collaborated with team members to manage high-volume service periods effectively.
Bar Waitress
Brutto
06.2024 - 12.2024
- Trained new staff on service protocols and menu knowledge, improving team performance.
- Developed strong customer relationships by providing personalized service and attentive care.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Maintained compliance with state regulations through proper handling of alcoholic beverages and checking identification when necessary.
- Performed opening and closing duties within bar area according to schedule.
- Upsold menu items strategically, resulting in increased revenue for the establishment.
Bar Waitress
Decameron Resorts
04.2023 - 01.2024
- Provided exceptional customer service by promptly taking orders and serving beverages.
- Maintained cleanliness and organization of the bar area to ensure a welcoming environment.
- Assisted in managing inventory levels, ensuring supplies were adequately stocked and available.
- Collaborated with team members to deliver efficient service during peak hours and events.
Education
Bachelor in Engineering - Engineering
National Institute of Acajutla
Sonsonate 04.2001 -
TOEIC - English Language
English Assesment
04.2001 -
Skills
Food and beverage service
Customer satisfaction
Bar area cleanliness
Inventory management
Personalized service
Drink preparation
Bartending
Additional Information
Dedicated and customer-focused Bar Waitress with over 3 years of experience delivering exceptional beverage and dining service in fast-paced hospitality environments. Skilled in preparing and serving drinks, upselling products, handling cash transactions, and creating memorable guest experiences through outstanding customer service. Known for maintaining high standards of professionalism, efficiency, and teamwork while working under pressure. Energetic, adaptable, and passionate about hospitality, with a strong ability to connect with guests from diverse cultural backgrounds.
Certification
STCW
Timeline
STCW
01-2025
Bar Waitress
Ferries Del Caribe
01.2025 - Current
Bar Waitress
Brutto
06.2024 - 12.2024
Bar Waitress
Decameron Resorts
04.2023 - 01.2024
Bartendig Certificate
02-2023
TOEIC
01-2022
TOEIC - English Language
English Assesment
04.2001 -
Bachelor in Engineering - Engineering
National Institute of Acajutla
04.2001 -