Katerina Dimitriadou
Customer Service Specialist
Arnhem
Summary
I am an effective communicator, adept at conflict resolution, and overcoming language barriers. I easily overcome high volume periods, by adjusting schedules and coordinating with coworkers. A team-player at heart, by taking on the task of onboarding new team members.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Customer Service Specialist
FixPart
2022.12 - Current
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Overcame language barriers by utilizing translation tools when necessary or coordinating assistance from multilingual colleagues.
- Provided comprehensive support during periods of high volume by adjusting schedules to accommodate increased needs efficiently.
- Took on the additional role of onboarding new team members.
Residence Assistant (RA)
SSH
2020.11 - 2022.11
- First point of contact for international students coming to the Netherlands, which required everyday verbal and written communication in English, with students with diverse language and cultural backgrounds.
English Teacher for Seniors
Part Of Internship At Rijksuniversiteit
2022.01 - 2022.11
- Provided tailored weekly lessons to accommodate Dutch seniors with low level of English knowledge.
- Implemented learning modules that included pre-existing material and uniquely created activities.
- Provided welcoming atmosphere and convivial environment for adult students.
Research Intern
Rijksuniversiteit
2022.02 - 2022.11
- Performed data entry tasks meticulously, maintaining high levels of accuracy throughout the entire dataset.
- Utilized statistical software, such as RStudio, for accurate data analysis, ensuring reliable results and conclusions.
- Enhanced research efficiency by streamlining data collection and analysis processes.
English and Greek Language Tutor
Self-employed
2015.09 - 2020.06
Education
Master of Arts - Applied Linguistics
Rijksuniversiteit
Groningen, Netherlands 2001.04 -
Pre-Master's (BA) - Applied Linguistics
Rijksuniversiteit
Groningen, Netherlands 2001.04 -
Bachelor of Arts - Greek Philology And Literature
Aristotle University of Thessaloniki
Thessaloniki, Greece 2001.04 -
Skills
Onboarding
Problem Resolution
Good communication skills
Timeline
Customer Service Specialist
FixPart
2022.12 - Current
Research Intern
Rijksuniversiteit
2022.02 - 2022.11
English Teacher for Seniors
Part Of Internship At Rijksuniversiteit
2022.01 - 2022.11
Residence Assistant (RA)
SSH
2020.11 - 2022.11
English and Greek Language Tutor
Self-employed
2015.09 - 2020.06
Master of Arts - Applied Linguistics
Rijksuniversiteit
2001.04 -
Pre-Master's (BA) - Applied Linguistics
Rijksuniversiteit
2001.04 -
Bachelor of Arts - Greek Philology And Literature
Aristotle University of Thessaloniki
2001.04 -