Katarzyna, Beata Maj
Tilburg,NB
Summary
Adept at multitasking and an analytical thinker, skilled in logistics and workforce planning at Rhenus Logistics. Leadership and problem-solving abilities have significantly enhanced operational efficiency and customer satisfaction. Proficient in ATOSS and WMS, I've successfully led projects that reduced production errors and improved inventory accuracy.
Knowledgeable Workforce Analyst successful gathering, reviewing and processing information to make proactive adjustments to schedules and strategies. Highly organized and skilled with excellent critical thinking, problem-solving and planning abilities. Over 2+ years of experience in workforce assessment.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Rhenus Logistics
09.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Workforce Planner
Rhenus Logistics
08.2022 - 09.2024
- Conducted regular audits of HR systems and processes related to workforce planning, ensuring accurate recordkeeping practices.
- Control of working and overtime hour's in connection with the correct payment of remuneration
- Enhanced workforce efficiency by analyzing data and identifying areas for improvement in staffing and scheduling.
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Managed overtime, shift swaps, breaks and PTO requests.
- Produced and updated documents, reports using ATOSS.
- Staff planning based on the forecast and skills of an employees for around 400 working in shifts
- Providing forecasting to employment agency's in order to meet the demand for employees
- Providing employment agencies with a weekly report of worked hour's
- Providing HRM/Site Manager with monthly report of overtime hour's fixed employees)
- Onboarding of new employees
- Processing attendance and absenteeism in the system
WMS Oder Planner
Rhenus Logistics
03.2015 - 08.2022
- Coordination of cost-effective solutions across teams, significantly reducing production errors.
- Applied expert knowledge for daily completion of tasks and streamlining workflows
- Provided excellent leadership skills to maintain steady and productive operations
- In 2019 participated in the PIPPLE project.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Prioritized schedules to meet project goals and overall customer satisfaction.
- Managed successful day-to-day operations of projects by maximizing productivity from available resources.
Inventory Specialist
Rhenus Logistics
05.2013 - 03.2015
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
- Streamlined warehouse organization for improved efficiency in locating items
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
Warehouse Order Picker
Rhenus Logistics
01.2012 - 05.2013
- Shipped material and performed boxing, packing, and preparation of related documents.
- Trainer new pickers
- Completed orders within timeframe, exceeding targets
Education
Some College (No Degree) - Biochemical
Liceum Ogolnoksztalcace Imienia Mieszka 1
Zawadzkie, Polska06-2000
Skills
- Multitasking
- Analytical thinker
- Easily established relationships with new people
- Leadership
- Orderly, accurate
- Active Listening
- Data Entry
- Problem-solving abilities
- Knowledge of ATOSS, CENTIRO, WMS
- Punctuality
- Critical Thinking
Languages
Polish
Native language
English
Upper intermediate
B2
Dutch
Beginner
A1
Timeline
Customer Service Representative
Rhenus Logistics
09.2024 - Current
Workforce Planner
Rhenus Logistics
08.2022 - 09.2024
WMS Oder Planner
Rhenus Logistics
03.2015 - 08.2022
Inventory Specialist
Rhenus Logistics
05.2013 - 03.2015
Warehouse Order Picker
Rhenus Logistics
01.2012 - 05.2013
Some College (No Degree) - Biochemical
Liceum Ogolnoksztalcace Imienia Mieszka 1
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