Katalin Stvorecz
Haarlem,Noord holland
Summary
Results-oriented professional specialised in customer service and process improvement. Facilitates cross-team collaboration to boost sales and enhance customer satisfaction. Manages supply chain challenges with adaptability while upholding high standards. Extensive experience in order-to-cash, supply chain processes, and export documentation.
Overview
12
12
years of professional experience
Work History
Planner Footwear
Asics
Hoofddorp
01.2024 - Current
- Translating the demand plan (sales forecast) into a supply plan (purchase forecast)
- Finalizing purchase plans for each buying cycle
- Aligned budget with product availability and factory capacity to support purchasing decisions.
- Managed purchase order book to ensure timely procurement of products.
- Optimised inventory levels to fulfil sales order book requirements.
- Achieving inventory targets & fulfill sales orderbook.
- Monitoring the Order Tracking List (OTL) for final On Time In Full (OTIF)
- Daily communication with stakeholders, e.g. Sales, Merchandising, Demand Planning, Logistics
- Drive consistent and continuous improvements in terms of supply processes and used tools
- Facilitated knowledge sharing on processes and systems within team to enhance collaboration.
- Increased customer preference
Senior Customer Service Executive / Distributors
Asics
Hoofddorp
01.2022 - 01.2023
- Order conversion & Year Sales Targets 100% achieved
- Enhanced EU and non-EU customer satisfaction levels through targeted initiatives.
- Achieved 35% improvement in operational efficiency through process optimisation.
- Working with central EMEA teams & departments. Maximized sales and order conversion.
- Order entry/upload, order modification & order book management activities, order conversion.
- Coordinated quarterly clearance sales activities, managing entire process from order entry to shipping.
- Process improvement for export activities (VAS customers).
- Increase Customer Preference Service score of 8.1
- Process improvement. Taking part in improvements meetings & visiting workshops
Sales Administrator
Epson
Amsterdam
03.2022 - 10.2022
- Manage order to cash transaction cycles
- Executed manual order entry, modification, and cancellation, along with manual price changes to meet customer needs.
- Supported Sales Administration department in SAP, ensuring seamless operations and data accuracy.
- Generated reports on back orders for various regions and special customer requests using VLOOKUP to inform decision-making.
- Enhanced revenue through strategic customer engagement
- Working closely with credit control, sales, business and product managers
- Credit & debit notes, pro forma invoices
- Checking End of life (EOL items)
Customer Service Representative- Supply chain- Chocolate
Cargill
Amsterdam
02.2019 - 03.2020
- Functioned as primary contact for customers on supply chain queries, supporting planning and logistics efforts
- Coordinated order processing, scheduling, amendments, invoicing, and customer complaint resolution, ensuring timely response and satisfaction
- Negotiated delivery schedules and routes with internal teams and external partners, ensuring optimal supply chain efficiency
- Implemented process improvements to enhance operational efficiency
- Writing complex reports, actively monitoring and tracking demand consumption, forecast, trends.
- Writing customer account plans
Supply chain administrator
Ds Smith
Amsterdam
01.2017 - 01.2019
Administrative assistant - Sales support
Rotterdam Trading Office
Delft
01.2015 - 01.2016
English/Hungarian speaking Customer Service Associate
TE Connectivity
Den Bosch
01.2014 - 01.2015
Education
Intermediate Dutch Course - A2
Taalthuis
Haarlem05-2026
CPIM part 1 - Supply Chain Professional
Apics via Vispartners
Amsterdam01-2021
BSc - Marketing
Institute of Technology Tralee
Ireland01-2011
Skills
- Supply chain management
- Strategic planning
- Export operations
- Order tracking
- SAP
- Salesforce
- Data analysis
- Sales support
- Vendor relations
- Stakeholder engagement
- Collaboration
- Decision making
- Process enhancement
- Customer service
- Microsoft Office Suite
Timeline
Planner Footwear
Asics
01.2024 - Current
Sales Administrator
Epson
03.2022 - 10.2022
Senior Customer Service Executive / Distributors
Asics
01.2022 - 01.2023
Customer Service Representative- Supply chain- Chocolate
Cargill
02.2019 - 03.2020
Supply chain administrator
Ds Smith
01.2017 - 01.2019
Administrative assistant - Sales support
Rotterdam Trading Office
01.2015 - 01.2016
English/Hungarian speaking Customer Service Associate
TE Connectivity
01.2014 - 01.2015
Intermediate Dutch Course - A2
Taalthuis
CPIM part 1 - Supply Chain Professional
Apics via Vispartners
BSc - Marketing
Institute of Technology Tralee