Kasim Hussain
Birmingham
Summary
Receptive, inquisitive and resilient with extensive experience in incident management, data compliance and programming. I am ready to begin an entry-level cyber security role where I can apply both my technical skills and experience gathered over 6+ years leading critical 24/7 operations across multiple branches.
Overview
6
6
years of professional experience
Work History
On‑Call Carehub Manager
Nationwide Care Services
11.2023 - Current
- Led the On‑Call Carehub (17:15–22:00 weekdays; 06:00 – 22:00 weekends) supervising 3–4 staff and triaging emergencies from carers in all branches listed above
- Worked closely with University Hospitals Birmingham (UHB) to ensure Safe Transfer of Care for discharged patients
- Balanced incoming communications by creating an email‑splitting system that distributes messages evenly—still the standard procedure
- Produced concise daily escalation reports for branch managers highlighting potential risks
- Designed and created tools to further streamline processes and increase team productivity.
Carehub Manager
Nationwide Care Services
06.2024 - 11.2024
- Managed the core Carehub (09:00–17:30 Monday–Friday) team of 5–6 while retaining oversight of the On‑Call Carehub, supporting 10 regional branches
- Owned rostering, performance reviews, and compliance reporting across both departments
- Partnered with in‑house developers to design and release new app features that improved compliance tracking and user experience
- Streamlined incident‑logging workflow—cut average response time by at least 25 % within three months
Electronic Call Monitoring Administrator
Nationwide Care Services
10.2019 - 11.2023
- Monitored electronic call data in real time to ensure carers’ punctuality and quality of domiciliary care across 10 regional branches
- Provided administrative support for the emergency out‑of‑hours line, liaising with healthcare professionals
- Generated analytical reports to identify trends and improve service‑level compliance
Education
Bachelor of Science - 2:1 Cyber Security
Birmingham City University
07-2025
Skills
- Kali Linux
- Burp Suite
- Nessus
- Nmap
- Metasploit
- Python
- Bash
- PowerShell
- AWS (EC2, S3, VPC)
- Docker basics
- Splunk
- Wireshark
Skills And Tools
Kali Linux, Burp Suite, Nessus, Nmap, Metasploit, Python, Bash, PowerShell, AWS (EC2, S3, VPC), Docker basics, Splunk, Wireshark, OSSEC
Timeline
Carehub Manager
Nationwide Care Services
06.2024 - 11.2024
On‑Call Carehub Manager
Nationwide Care Services
11.2023 - Current
Electronic Call Monitoring Administrator
Nationwide Care Services
10.2019 - 11.2023
Bachelor of Science - 2:1 Cyber Security
Birmingham City University
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