Karmen De Paauw
Data Analyst
Amsterdam
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Data Analyst
Rituals B.V.
11.2023 - Current
- Participated in requirements meetings to understand business needs.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Streamlined data processing for faster results by implementing advanced analytics tools.
- Collaborated with business-unit leaders to identify and prioritize problems.
- Trained junior analysts on best practices, improving overall team performance and productivity.
- Implemented robust quality control measures to minimize errors and improve the reliability of analytical outputs.
Product Data Analyst
Adyen NV
01.2022 - 10.2023
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Utilized data visualization tools to effectively communicate business insights.
- Participated in requirements meetings to understand business needs.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Documented effective and replicable methods for extracting data and organizing data sources.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
Risk Officer
Adyen NV
11.2018 - 12.2021
- Trained new team members on chargeback procedures, enhancing overall efficiency within the department.
- Identified fraud and reported suspected cases to appropriate contact.
- Improved company reputation for secure transactions with vigilant monitoring of potential fraudulent activities.
- Identified trends in fraud patterns, enabling proactive measures to mitigate risks associated with high-risk transactions or industries.
- Managed a portfolio of merchant accounts, effectively addressing any concerns related to chargebacks or fraud prevention measures implemented by the company.
- Reduced financial losses from chargebacks by closely monitoring transactions and identifying suspicious activity.
Research Project Manager
Booking.com
03.2018 - 10.2018
- Coordinated with external partners to ensure seamless collaboration on joint research initiatives.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Analyzed project performance data to identify areas of improvement.
- Maintained open communication by presenting regular updates on project status to customers.
New Product Development Coordinator
Booking.com
09.2017 - 03.2018
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Fraud Analyst
Booking.com
08.2013 - 09.2017
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
Credit Controller
Booking.com
10.2011 - 08.2013
- Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
- Reached out to customers to check on payments and convey options.
- Obtained payments and entered details into system.
- Reviewed customer accounts for compliance with repayment obligations.
- Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions.
- Increased collection rates through proactive account management and regular follow-ups with clients.
Customer Care Executive
Booking.com
07.2010 - 10.2011
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with customers to identify needs and expectations.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
Sales Executive
Marriott Huntingdon Hotel
12.2009 - 05.2010
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
Customer Consultant
Saffron Building, Society
06.2009 - 12.2009
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Boosted sales by providing tailored product recommendations based on client needs and preferences.
- Actively sought opportunities to expand product knowledge within the team, ensuring that customers received accurate and up-to-date information.
- Streamlined communication channels between departments, ensuring timely resolution of customer inquiries.
Education
Bachelor of Arts - Business Administration
Faculty of Public Administration
Ljubljana, Slovenia 04.2001 -
High School Diploma -
High School of Business Administration
Ljubljana, Slovenia 04.1999 - 04.2004
Skills
- Process Improvement
- Strong Work Ethic
- Data Visualization and Presentations (eg Looker)
- Data Analysis
- Data Validation
- Analytical Problem Solving
- Project Management
- Business Needs Analysis
- Python Programming
- Business Management
Timeline
Data Analyst
Rituals B.V.
11.2023 - Current
Product Data Analyst
Adyen NV
01.2022 - 10.2023
Risk Officer
Adyen NV
11.2018 - 12.2021
Research Project Manager
Booking.com
03.2018 - 10.2018
New Product Development Coordinator
Booking.com
09.2017 - 03.2018
Fraud Analyst
Booking.com
08.2013 - 09.2017
Credit Controller
Booking.com
10.2011 - 08.2013
Customer Care Executive
Booking.com
07.2010 - 10.2011
Sales Executive
Marriott Huntingdon Hotel
12.2009 - 05.2010
Customer Consultant
Saffron Building, Society
06.2009 - 12.2009
Bachelor of Arts - Business Administration
Faculty of Public Administration
04.2001 -
High School Diploma -
High School of Business Administration
04.1999 - 04.2004
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