Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Karley Hounsell

Corner Brook

Summary

Dynamic customer service professional with a strong work ethic and excellent communication skills, demonstrated at Air Canada. Proven ability to resolve issues effectively while managing multiple tasks. Adaptable and organized, with a focus on enhancing customer satisfaction and fostering positive experiences. Proficient in using computer systems for efficient service delivery.

Overview

8
8
years of professional experience

Work History

Customer Service Agent

Air Canada Jazz
05.2023 - Current
  • Managed workload independently, with minimal supervision from the team lead or manager.
  • Excellent customer service skills by promptly responding to inquiries and resolving customer issues.
  • Responded to telephone inquiries and complaints, following standard operating procedures.

Server

Oasis GrillHouse
06.2024 - 07.2024
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Prioritized multiple tasks in a dynamic environment and stayed calm and composed.

Server

Pizza Delight
09.2021 - 09.2022
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Maintained accuracy while handling payments, giving change, and printing receipts for customers.
  • Resolved customer concerns with friendly and knowledgeable service.

Babysitter

Parent of Child
06.2017 - 06.2021
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Supervised and cared for children ages 3 to 12.
  • Organized various activities, games, crafts and outings to keep children entertained.
  • Communicated with children's parents or guardians about daily activities, behaviors and related issues.

Camp Counselor, Summer Sports

Hodder Memorial Center
06.2019 - 08.2019
  • Supervised children from ages 8-12
  • Coordinated and led group activities for children.

Education

High School Diploma -

Elwood High School
Deer Lake, NL
06.2021

Skills

  • Communication skills
  • Adaptability
  • Strong work ethic
  • Problem-solving skills
  • Time management
  • Customer service

References

References available upon request.

Timeline

Server

Oasis GrillHouse
06.2024 - 07.2024

Customer Service Agent

Air Canada Jazz
05.2023 - Current

Server

Pizza Delight
09.2021 - 09.2022

Camp Counselor, Summer Sports

Hodder Memorial Center
06.2019 - 08.2019

Babysitter

Parent of Child
06.2017 - 06.2021

High School Diploma -

Elwood High School

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Karley Hounsell