Karin Olesk
Den Haag,ZH
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty. Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in any role.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Takko Fashion
10.2023 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained cleanliness around the sales operation area.
Customer Service Representative
Women'secret
12.2022 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Cook
Subway
08.2022 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Communicated closely with servers to fully understand special orders for customers.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
Education
Chef - Chef Training
Tallinn's School of Service
Estonia06.2022
Skills
- Customer Service
- Problem-solving abilities
- Problem Resolution
- Call center experience
- Money handling abilities
- Complaint Handling
- Customer satisfaction measurement
- Product Knowledge
- Team Development
- Store maintenance
- Quick learning
Languages
Estonian
Native language
English
Advanced
C1
Timeline
Customer Service Representative
Takko Fashion
10.2023 - 09.2024
Customer Service Representative
Women'secret
12.2022 - 09.2023
Cook
Subway
08.2022 - 11.2022
Chef - Chef Training
Tallinn's School of Service
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