Karen Yamamoto
Almere
Summary
An adaptable and driven professional with experience in system engineering, sales, and administrative roles. As a system engineer, I focused on software development, testing, and debugging to ensure optimal performance. In sales, I achieved the highest number of membership registrations domestically and delivered excellent customer service, demonstrating strong problem-solving skills and resilience under pressure. I excel in team collaboration, and excellent interpersonal communication, with reliable responsibility, strong multitasking abilities, and a commitment to continuous learning.
Overview
6
6
years of professional experience
Work History
Sales Assistant
H&M
10.2024 - Current
- Provided exceptional support, ensuring repeat business through effective issue resolution with a diverse, international customer base
- Managed customer complaints and returns efficiently
- Maintained an up-to-date knowledge of product features, benefits, and availability
- Offered personalized recommendations based on customer preferences
- Maintained organized and visually appealing store displays to promote product sales
- Monitored store security, identifying and addressing potential theft or safety concerns
system engineer
NSD Co., Ltd.
04.2023 - 05.2024
- Participated in projects to design, develop, and implement software solutions
- Contributed to system testing and debugging, identifying and resolving issues to assess the performance of the software, ensure it met the specified requirements, and improve overall system performance
- Participated in regression testing to ensure that recent changes did not negatively affect existing functionality
- Collaborated with team members in creating technical documents and user manuals for systems
- Documented test cases and results, providing detailed reports to clients for review and action
- Assisted in managing projects by scheduling, allocating tasks and tracking progress to meet project deadlines
Sales Assistant
H&M
06.2021 - 12.2022
- Achieved the highest number of new member registrations across all H&M stores in Japan with team members
- Provided exceptional support, ensuring repeat business through effective issue resolution
- Managed customer complaints and returns efficiently
- Maintained an up-to-date knowledge of product features, benefits, and availability
- Offered personalized recommendations based on customer preferences
- Maintained organized and visually appealing store displays to promote product sales
- Monitored store security, identifying and addressing potential theft or safety concerns
Office work at a cram school
TOMAS
05.2019 - 12.2019
- Assisted in facilitating clear and effective communication between students, teachers, and parents
- Handled student enrolments with responsibility for data entry and scheduling tasks
- Assisted in creating class schedules and coordinating with teachers
- Answered inquiries via phone and in person
- Prepared and distributed materials for lessons and exams
- Supervised student attendance records and communicated with parents about absences
Education
Bachelor of Arts -
Tokyo Kasei University
2023
Skills
- Excellent interpersonal communications
- Effective and Empathetic listening
- Reliable responsibility
- Team Collaboration
- Creative problem-solving
- Analytical thinking
- Process optimisation
- Time management
- Multitasking efficiency
- Resilience under pressure
- Continuous learning orientation
- Intellectual curiosity
- Merchandising and product presentation
Languages
Japanese
First Language
English
Advanced
C1
Additional Information
- Computer skills
MS Word, Excel, PowerPoint
Google Sheets, Slides, Forms
HTML, CSS, SQL
Final Cut Pro
Timeline
Sales Assistant
H&M
10.2024 - Current
system engineer
NSD Co., Ltd.
04.2023 - 05.2024
Sales Assistant
H&M
06.2021 - 12.2022
Office work at a cram school
TOMAS
05.2019 - 12.2019
Bachelor of Arts -
Tokyo Kasei University
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