Kaouther Belhadj

• Provided technical support to customers via phone and email, resolving issues promptly.
• Responded to customer requests via phone, email, and remote access tools to resolve issues efficiently and professionally.
• Followed service-level agreements (SLAs) and escalated complex technical cases when needed.
• Worked closely with regional service teams, field engineers, and international colleagues to ensure fast and accurate resolutions.
• Provided step-by-step technical guidance and support to pharmacy staff and technicians.
• Contributed to improving support processes by sharing recurring technical issues and potential solutions with the wider team.
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Completed a legal internship at the Real Estate Court, where she applied her academic knowledge from her Master’s degree in Real Estate Law to support court operations and case management related to property disputes and real estate transactions.

• Supported court staff in preparing case files and ensuring proper legal documentation for hearings and judgments.
• Participated in the administrative processing of real estate litigation and court procedures.
• Managed the archiving and classification of property-related legal records.
• Helped coordinate communication between legal professionals, court personnel, and the public.
• Gained practical experience in the application of Tunisian real estate law within the judicial system.

• Supported coordination of election activities and logistics to ensure efficient operations.
• Assisted in maintaining accurate electoral records and documentation for compliance purposes.
• Facilitated communication between departments to streamline information flow and enhance collaboration.
• Managed scheduling of meetings and events, optimizing time management across teams.