KAMALPREET KAUR
St. John's
Summary
Dependable and friendly individual with positive attitude and excellent teamwork skills. Possesses strong understanding of customer service principles and basic food handling techniques. Dedicated to contributing to smooth and efficient operation that enhances customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Team Member
Tim Hortons
10.2023 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Sales and Billing Representative
Connex Telecommunications
04.2022 - 08.2023
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Reviewed and solved account and billing discrepancies.
- Enhanced client satisfaction with prompt resolution of billing inquiries and disputes.
- Performed quality assurance evaluations of processes and previous bills.
- Improved billing accuracy by thoroughly reviewing and verifying invoice data before submission.
Quality Assurance Analyst
Pantos Logistics
03.2021 - 04.2022
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
- Reported progress, test metrics and results to project stakeholders.
- Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
Education
High School Diploma -
YS Public School
Associate of Science - Science
University of Fraser Valley
04-2022
Skills
- Process Improvement
- Data Analytics
- Team Leadership
- Supply Chain Optimization
- Continuous Improvement
- Customer service
- Goal oriented
- Staff development
Certification
- First Aid Certification
- CPR/AED Certification
- Driver's License
Languages
English
Punjabi
Hindi
Urdu
Timeline
Crew Team Member
Tim Hortons
10.2023 - Current
Sales and Billing Representative
Connex Telecommunications
04.2022 - 08.2023
Quality Assurance Analyst
Pantos Logistics
03.2021 - 04.2022
High School Diploma -
YS Public School
Associate of Science - Science
University of Fraser Valley
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