Kalala Igor Kabasele Kalabi
Summary
Experienced in information technology management with over 13 years of experience transforming client needs into innovative solutions. Highly qualified in digital transformation and well-established in administrative environments that are fast paced and challenging. Possesses good communication skills in French and English.
Overview
13
13
years of professional experience
Work History
Senior Program Manager
Viamo
04.2023 - Current
- Lead digital technology delivery projects with business analysts and implementation engineers - Manage budgets, forecast, expenses and revenues - Manage complex, small and large projects
- Co-developing and executing business strategies to achieve short and long-term goals - Meet with clients to discuss business development opportunities and project requirements - Manage digital software projects with $100K+ budget, collaborating with a high performing, and passionate team of engineers - Contributed to publishing best practices and brainstorm solutions to common challenges
Program Manager
Viamo
12.2020 - 03.2023
- Managed complex projects - Designed program workplan & budget - Coordinated project deliverables with key personnel and stakeholders - Inspired team members to take positive actions and be accountable for their assigned tasks
- Completed a digital training project resulting in an increased of health facilities capacity in the management of malnutrition - Implemented an automatic reminder system for antenatal with the enrollment of 4000 women - Within 12 months, managed a $250k digital farming market program which connected 5000+ buyers and sellers with no variance in the financial reports.
Senior IT Manager
iSON Technologies
06.2018 - 11.2020
- Managed teams of information systems engineers to design, develop, implement, operate and administer computer and telecommunications software
- Managed stakeholders and relationships and delivered 250+ service requests
- Managed client relationships with 5 different contractors and subcontractors - Provided 100% of the project deliverables with first-time right implementation, resulting in higher levels of user satisfaction - Implemented a successful work style in my IT department, with 99% of successfully projects delivery - Acted as a service matter expert on enterprise business application architectures for 5 different clients - Maintained an up-to-date IT system with less than 1 high severity incident per quarter
Country Service Manager
IBM
04.2016 - 05.2018
- Managed and lead a distributed team of 18 engineers - Managed day-to-day operations - Fostered a culture of knowledge transfer maximizing business value - Maintained positive relationships with partners, shareholders, and authorities
- Implemented a 4G software development project for a client that increased internet revenue by 15% - Reduced project costs by 10% through Agile project management - Earned more than $100K from telecom business contracts - Implemented a new integrated ERP system, enabling a client to effectively manage their supply chain, finance, and human resources - Assumed the role of acting delivery project executive covering 6 countries
Telecom Business Operation Manager
IBM
04.2011 - 05.2016
- Managed and lead a distributed team of 4 developers - Analyzed business applications architectures and implemented improvements - Developed staff skills and knowledge in data privacy policies and security best practices - Fulfilled marketing strategies and insights to support corporate executive decisions - Redesigned a roaming billing process, resulting in a 75% reduction in revenue loss - Supported enterprise solutions in 5 countries as a service matter expert - Automated platform increased customer service management by 42% - Deliver results in excess of 120% of the business goals - Promoted to the position of country manager as a result of continuously exceeding all evaluation criteria.
Education
Human resource management & cultural diversity in workplace -
Aston American University
Engineering degree in telecommunication systems and networks -
National School of Applied Sciences
Skills
- Data analysis and interpretation
- Business intelligence
- Agile
- Business process management
- ITIL
- Project implementation
- Information technology service delivery
- Computer programming
- Information systems
- User experience design
- Testing
- GenAI
- Software development
- Cloud computing
- Microsoft 365
- BI
- Business Analysis
- Oracle and SQL server management
- Programing language: Java, Python, R
Timeline
Senior Program Manager
Viamo
04.2023 - Current
Program Manager
Viamo
12.2020 - 03.2023
Senior IT Manager
iSON Technologies
06.2018 - 11.2020
Country Service Manager
IBM
04.2016 - 05.2018
Telecom Business Operation Manager
IBM
04.2011 - 05.2016
Human resource management & cultural diversity in workplace -
Aston American University
Engineering degree in telecommunication systems and networks -
National School of Applied Sciences
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