Kalaipriya K
Hoofddorp
Summary
Skilled Product Community Manager experienced in product marketing, product introduction, and the overall management of a product's life from conception to fruition. Experience in assessing customer desires and requirements and generating a product that successfully meets those standards. Ability to determine product specifications, production timelines, and in-depth plans for product development. An analytical thinker who works collaboratively to get the job done.
Overview
12
12
years of professional experience
Work History
Warehouse Employee
DP World
Netherlands
10.2024 - Current
- Order Picking and Packing: Familiarity with how to pick, pack, and label orders correctly based on customer requests or inventory systems.
- Shipping and Receiving: Experience in preparing items for shipment, including labeling, organizing shipments, and maintaining shipping logs.
- Knowledge of Shipping Procedures: Familiarity with different carriers (UPS, FedEx, etc.) and shipping methods, including tracking orders and working with logistics teams.
- Handling Returns: Experience with processing returned goods, inspecting them for damage, and updating records accordingly.
- Issue Resolution: Being able to handle discrepancies in orders, damages, or lost goods and knowing how to work with other team members to resolve them efficiently.
- Accuracy: Ensuring that the right items are picked and packed according to the orders, and ensuring shipments are properly documented.
- Team Collaboration: Ability to work with other warehouse team members, supervisors, and sometimes customers, to ensure the smooth operation of the outbound process.
- Clear Communication: Reporting any issues or problems during shipping and maintaining clear communication with the rest of the warehouse team.
- Provided technical support to users encountering software bugs or glitches.
- Documented, triaged, and managed defects in software and worked with developers to facilitate timely resolutions.
Product Community Manager
Logitech Engineering and Designs India Ltd.
Chennai
05.2021 - 05.2024
- Develop relationships with partners and users to drive content and opportunity for the new platform
- Establish and monitor timelines in association with product launch
- Assess user feedback and lead initiatives for product adjustments to grow user base and overall user satisfaction
- Lead teams of designers, marketers, and developers in reaching product goals
- Work with user communities for beta as well as mature software products
- Drafting content for social media
- Respond promptly to the feedback being submitted by users across various platforms
- Coordinate with internal stakeholders with ideas and issues provided by the customers
- Help nurture and grow the user communities
- Keep them engaged with product updates
- Collaborated with product and engineering teams to identify and implement product improvements based on customer feedback
- Managed product launch timelines and budgets, resulting in successful product launches with minimal delays or cost overruns
- Demonstrated excellent product knowledge and provided tailored product recommendations to customers, resulting in increase in sales
NPI and Content Specialist
Logitech Engineering and Designs India Ltd.
Chennai
09.2020 - 05.2021
- Lead training delivery for New launches in different sites
- Support website publishing (products, software and FAQs)
- Developed content strategy and editorial guidelines for all content, resulting in consistent messaging and improved brand recognition
- Managed content creation and publication process, ensuring timely and accurate delivery of content
- Designed and developed a content audit to identify content gaps and prioritize content opportunities
- Edited and proofread content for accuracy and clarity, ensuring all published content meets brand standards
- Provide insight reports on product performance to the teams
Customer Success Manager
Logitech Engineering and Designs India Ltd.
Chennai
06.2017 - 08.2020
- Developed and delivered customer success training programs to help customers maximize the value of their product
- Collaborated with cross-functional teams to identify and resolve customer-related issues in a timely manner
- Ensured customer success by proactively monitoring customer usage and providing timely support
- Created and implemented a customer retention strategy that resulted in a 40% decrease in churn
- Developed a customer health scoring system that accurately identified and addressed customer needs in a timely manner
Quality Assurance Specialist
Logitech Engineering and Designs India Ltd.
Chennai
11.2013 - 06.2017
- Responsibility includes the creation and maintenance of IR data for our Universal Remotes Adding Devices and Data to our database which is been requested by the customers
- Participated in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.
- Collaborated with cross-functional teams to ensure that product specifications are met or exceeded.
- Monitored and facilitated bug resolutions to optimize software.
- Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
- Executed tests on various platforms including web-based applications, mobile devices, operating systems, hardware components, and software applications.
- Worked closely with developers to analyze root cause of defects and provide solutions.
- Utilized defect tracking tools such as JIRA to track issues reported during the QA process.
- Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
- Conducted end-to-end black box testing of new products or existing features prior to release cycles.
Content Developer and Manual Tester
Netaxis IT Solutions
Chennai
05.2013 - 11.2013
- Posting newly launched Games on the website, reporting customers feedback and testing Games on regular
- Developed content strategy and editorial guidelines for all content, resulting in consistent messaging and improved brand recognition
- Managed content creation and publication process, ensuring timely and accurate delivery of content
Education
B.Tech - Information Technology
Kings Engineering College
Chennai06.2013
Skills
- Customer Requirements Gathering
- User Research
- Product Strategy and Vision
- Leading Engineering Teams
- Agile/Scrum Methodologies
- Jira
- Mural
- Relationship building
- Product lifecycle management
- User experience and design principles
- Budget management
- Market research
- Engagement with customers
- CRM and Marketing
- Content management system
- Social Media manager
- People Skill
- Warehouse tools operation
- Assembly and production
- Order picking
- Pallet jacking
- Order management
- Logistics
- Project management
- Shipping and receiving
- Packaging and labeling
- Operations support
- Shipment processing
- Warehouse organization
- Quality control
- Inventory management
- Material management
- Loading and unloading
- Barcode scanning
- Warehouse operations
Languages
- English
- Tamil
Timeline
Warehouse Employee
DP World
10.2024 - Current
Product Community Manager
Logitech Engineering and Designs India Ltd.
05.2021 - 05.2024
NPI and Content Specialist
Logitech Engineering and Designs India Ltd.
09.2020 - 05.2021
Customer Success Manager
Logitech Engineering and Designs India Ltd.
06.2017 - 08.2020
Quality Assurance Specialist
Logitech Engineering and Designs India Ltd.
11.2013 - 06.2017
Content Developer and Manual Tester
Netaxis IT Solutions
05.2013 - 11.2013
B.Tech - Information Technology
Kings Engineering College
Similar Profiles
muzafalu Katunzemuzafalu Katunze
Security Officer (Reception) at World Security A DP WorldSecurity Officer (Reception) at World Security A DP World
APPAS MANTHIRI APPAS MANTHIRI null
PIPING SUPERVISOR at Drydocks World Dubai-DP World GroupPIPING SUPERVISOR at Drydocks World Dubai-DP World Group
JAWADU MUTESASIRAJAWADU MUTESASIRA
Inspector/Project HSE Lead at Dubai Drydocks World. A DP World companyInspector/Project HSE Lead at Dubai Drydocks World. A DP World company