Kai Kolvakh
Amsterdam, Amsterdam-Duivendrecht,The Nederlands
Summary
Dynamic and adaptable employee with over a year of experience in customer service and sales within diverse industries. Proficient in engaging customers, mastering cash register operations, and providing tailored assistance in product selection. Trained numerous employees, enhancing team efficiency. Renowned for reliability and a fast-learning ability, adept at fostering positive customer experiences and operational excellence.
Overview
4
4
years of professional experience
Work History
Customer Service Retail Sales Consultant
Athletics
09.2023 - 08.2024
- Performed cash, card, and check transactions to complete customer purchases.
- Mastered working with the cash register, preparing official cash register documents, closing the cash register shift, working with the main cash register.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Helped people with their choice of sportswear, equipment, bicycles and shoes.
- Earned the techniques used in winter clothing, sportswear and equipment. Gained knowledge of various sports equipment.
- Trained new employees and tried to create comfortable and open communication in the team.
- Gained extensive experience in receiving goods and unloading trucks.
Sales Assistant Adviser of Cosmetics
Watson's Personal Care Store
12.2021 - 04.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Finished training in cosmetics, hair, skin and face care products.
- Learned how to work in the warehouse.
Barista
AromaKava
07.2020 - 12.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Gained cashiering and sales experience.
Education
Bachelor - Psychology
Khortytska National Academy
Ukraine, 06-2023
High School Diploma -
Zaporizhzhia Gymnasium 24
Ukraine, Zaporizhzhya06-2019
Skills
- Teamwork and collaboration
- Friendly and helpful
- Customer service
- Reliable and responsible
- Fast Learner
- Computer Skills
- Adaptability and flexibility
- Documentation and reporting
Hobbies
Drawing, writing poetry, photography, psychology, computer games.
Languages
Ukrainian
Native language
English
Upper intermediate
B2
German
Intermediate
B1
Timeline
Customer Service Retail Sales Consultant
Athletics
09.2023 - 08.2024
Sales Assistant Adviser of Cosmetics
Watson's Personal Care Store
12.2021 - 04.2022
Barista
AromaKava
07.2020 - 12.2020
Bachelor - Psychology
Khortytska National Academy
High School Diploma -
Zaporizhzhia Gymnasium 24
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