Kahena Saker
Rotterdam,Zuid Holland
Summary
Detail-oriented professional with a comprehensive background in Human Resources and administrative functions. Manages employee records, recruitment processes, and payroll data with precision, ensuring compliance and effective onboarding. Facilitates communication and coordination across teams, enhancing operational efficiency.
Overview
35
35
years of professional experience
Work History
Senior Customer Service Specialist
TELEPERFORMANCE NETHERLANDS B.V.
11.2019 - 03.2026
- Worked for several projects: Samsung, Bol.com, Klarna and Shimano
- Responded to customer inquiries via phone, email, or live chat and other support channels
- Handled customer complaints, provided appropriate solutions and alternatives
- Processed orders, forms, applications, and requests from customers
- Kept records of customers interaction, transactions, comments and complaints
- Communicated and coordinated with colleagues as necessary to resolve customer issues
Human Resources Assistant
THE FRENCH EMBASSY
Algiers
04.2010 - 03.2019
- Maintained employees' records
- Assisted with recruitment
- Processed payroll data
- Conducted onboarding for new hires
- Acted as a point of contact for employee inquiries
- Managed scheduling for interviews
- As a back up
- Organized, announced the arrival/departure of diplomats
- Introduced various requests: Algerian visas, diplomatic cards, health cards, access cards to the airport and port, weapon permits for bodyguards/gendarmes and requests for franchise
- Renewed the diplomats passports, sent the requests to Paris via the diplomatic pouch
Human Resources Coordinator
3M
Algiers
11.2009 - 04.2010
- Assisted with all internal and external HR related inquiries or requests
- Maintained both hard and electronic copies of employees' records
- Assisted with the recruitment process by identifying candidates, performing reference checks and issuing employment contracts
- Assisted with performance management procedures
- Scheduled meetings, interviews, and HR events and maintained agendas
- Performed orientations and updated records of new staff
- Produced and submitted reports on general HR activity
- Assisted with payroll
- Supported other assigned functions.
- Kept up to date with the latest HR trends and best practice
Consular Assistant / Visas
THE BRITISH EMBASSY
Algiers
04.2008 - 06.2009
- Answered inquiries via email, telephone regarding visa requirements and application status
- Assisted consular officers with translation during interviews with candidates from French, Arabic and Berber
- Answered requests from the Home Office London, UK Port and Airport also from other parties
- Archived visas requests
- Organized and announced the arrival and departure of the diplomats
- Introduced various requests: Algerian visas, diplomatic cards, health cards, access cards to the airport and port, weapon permits for the bodyguards, and franchise requests
- Drafted various correspondence designated to the Algerian Ministry of Foreign Affairs, governmental organisations, and other ministries
- Organized and participated in meetings
- Drafted reports
Human Resources Assistant
THE U.S. EMBASSY
Algiers
05.2003 - 09.2007
- Assisted and advised to the American Human Resources Officer and post Management
- Handled the American and local side of post's Human Resources operations including a full range of recruitment process
- Assisted the newly arrived U.S. direct hire employees at post in complying with all host government requirements by announcing their arrival to the Algerian Ministry of Foreign Affairs, issuing appropriate visas, diplomatic and medical cards, airport access cards and requests for franchises
- Updated post's local compensation plan and locally engaged staff handbook
- Maintained and updated records and staffing patterns for all agencies
- Drafted management notices and post policies on various Human Resources matters
- Advised locally engaged employees on all queries related to their benefits, rights and compensation
- Explained regulations and laws
- Acted as the payroll liaison for locally engaged staff and Americans
- Resolved payment and leave discrepancies
Teacher of English in middle school
CEM BEAUSEJOUR
Algiers
09.1991 - 04.2003
- Developed course material and students' schedules
- Evaluated students' work to measure skills, progress and overall class performance
- Provided outside student tutoring
- Kept classroom organized, clean, and safe for all students and visitors
- Worked with administrators on behavioral issues to support needs of all students
- Cultivated relationships with parents for complete support network
- Consulted with teachers in different disciplines to identify and adopt successful instructional strategies
- Prepared classes for the final exams
Education
Graduation Certificate - English
Elementary School Teachers Training Institute
01.1991
General Certificate of Secondary Education - literature
01.1989
Skills
- Human Resources
- Drafting and advertising vacancies
- Recruitment process
- Payroll
- Microsoft Word
- Windows
- Internet Explorer
- Excel
- Complaint resolution
- Customer interaction
- Time management
- Conflict resolution
- Multi-tasking
Timeline
Senior Customer Service Specialist
TELEPERFORMANCE NETHERLANDS B.V.
11.2019 - 03.2026
Human Resources Assistant
THE FRENCH EMBASSY
04.2010 - 03.2019
Human Resources Coordinator
3M
11.2009 - 04.2010
Consular Assistant / Visas
THE BRITISH EMBASSY
04.2008 - 06.2009
Human Resources Assistant
THE U.S. EMBASSY
05.2003 - 09.2007
Teacher of English in middle school
CEM BEAUSEJOUR
09.1991 - 04.2003
Graduation Certificate - English
Elementary School Teachers Training Institute