Justin Powell

Glasgow

Summary

Dynamic leader with a proven track record at My Call Team Ltd., adept in operations management and customer service excellence. Elevated client satisfaction and retention through strategic leadership and effective communication. Highly skilled in staff training and development, fostering teamwork, and driving business growth with innovative solutions.

Overview

years of professional experience

Work History

Owner/Managing Director

My Call Team Ltd.

05.2019 - 05.2021

Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Trained and motivated employees to perform daily business functions.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.

Managing Director

Vehicle Provenance Ltd.

01.2009 - 03.2019

Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
Increased overall company performance by implementing strategic management initiatives and streamlining operations.
Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.

Account Manager

Response Handling Ltd.

09.2004 - 11.2008

Increased client satisfaction by building strong relationships and addressing their needs promptly.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Training of all staff on telephony and phone skills using VESPA.

Education

High School Diploma -

Burton Borough, Shropshire

Completed Coursework: 8 GCSE's five at O Level Standard.
Maths
English Language and Literature
Sciences x 3
Technical Drawings
Art

Skills

Customer Service/ Customer relations
Customer service management
Staff training/development
Customer service management
Verbal and written communication

Operations management
Effective leader
Decision-making
Teamwork and collaboration
Customer retention

Timeline

Owner/Managing Director - My Call Team Ltd.

05.2019 - 05.2021

Managing Director - Vehicle Provenance Ltd.

01.2009 - 03.2019

Account Manager - Response Handling Ltd.