JUNABEL APALLA
Candon City
Summary
Proactive and compassionate Registered Nurse with experience in healthcare support, virtual operations, customer service, and medical scheduling. Skilled in delivering empathetic, high-quality support to clients, particularly in patient care, rehabilitation, wellness, and beauty care. Tech-savvy, detail-oriented, and passionate about helping people feel and perform at their best.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Virtual Operations Manager
Medical Spa Clinic
11.2024 - 07.2025
- Managed day to day client communications across email, phone, and chat, supporting patient's needs
- Calling and following up with hot leads to convert inquiries into booked appointments
- Flagged and resolved technical issues or broken links, coordinating with web developers when necessary
- Generated leads through campaigns promoting services like Botox, fillers, facials, and laser treatments
- Efficient patient scheduling using platforms like Zenoti, Foreverbooked, Sling and Calendly
- Moderated website content, ensuring accurate and up to date service information, pricing, and promotions
- Drafting and responding to client inquiries with professionalism
- Virtual front desk and staff scheduling
- Process improvement to reduce patient wait times & increase conversion
- Coachable and open to feedback
Medical Scheduler
Outsourceeders
04.2024 - 12.2024
- Proficient in using EHR systems to review prior care plans, clinical notes, patient follow-ups, and virtual front desk tasks
- Proficient in appointment scheduling, successfully reduced patient wait times through efficient calendar management and workflow optimization.
- Improved the process of medication refills, achieving faster turnaround times
- Ensures accuracy when reviewing and recording controlled substance histories in systems
- Handles all patient data with strict confidentiality and in accordance with privacy regulations
- Assisted with intake forms and document preparation
- Skilled in navigating external lab and imaging portals to gather relevant diagnostic results
- Handled incoming client inquiries via phone and email in a fast-paced environment
Part-Time Aesthetic Nurse
Francine's Spa and Salon
08.2023 - 06.2024
- Provided personalized skincare treatments and aesthetic services, including laser therapy, facials, and chemical peels, while ensuring patient comfort, safety, and satisfaction
- Skilled in maintaining sterile, safe environments by strictly adhering to health and safety protocols, effectively minimizing risks and ensuring optimal client care.
- Administered non-invasive procedures under physician supervision, ensuring client safety and satisfaction
Student Nurse
Ilocos Sur Provincial Hospital - Gabriela Silang
11.2021 - 04.2024
- Collaborated with healthcare professionals to create customized treatment plans for enhancing patient outcomes
- Monitored patient conditions and documented progress in electronic health records (EHR) while ensuring patient confidentiality
- Maintained accurate and up to date patient charts, ensuring compliance with hospital regulations and standards of care
- Developed strong interpersonal and communication skills by building rapport with patient's, families, and staff in diverse healthcare settings
- Evaluated and responded to changes in patient conditions
Education
Bachelor of Science - Nursing
University of Northern Philippines
Vigan City, Ilocos Sur07.2024
Skills
- Clear and professional verbal and written communication and problem solving skills
- Customer support via email, phone, and live chat platforms
- Strong multitasking and time management in fast-paced remote environments
- Proactive issue resolution (scheduling conflicts, system errors, client concerns)
- Proficient in medical terminology and accurate documentation
- High attention to detail and data accuracy
- Knowledge of HIPAA compliance and patient privacy standards
- EHR / CRM documentation ( Updox, Practice Fusion, Zenoti, Foreverbooked, GoHighLevel )
- Calendar management, appointment booking, and conflict resolution
- Gmail / Outlook organization (filters, folders, labels)
- Productivity tools: Google Workspace, Microsoft Office
- Communication platforms: Zoom, Googlemeet, Teams, Slack, RingCentral, Sling, Whatsapp
Certification
- Certified Healthcare Virtual Assistant
- HIPAA Certification
- Registered Nurse, 2024
LANGUAGES
English, Filipino Advanced
Timeline
Virtual Operations Manager
Medical Spa Clinic
11.2024 - 07.2025
Medical Scheduler
Outsourceeders
04.2024 - 12.2024
Part-Time Aesthetic Nurse
Francine's Spa and Salon
08.2023 - 06.2024
Student Nurse
Ilocos Sur Provincial Hospital - Gabriela Silang
11.2021 - 04.2024
Bachelor of Science - Nursing
University of Northern Philippines