Julian Kistenmacher
Segrate
Summary
I am a young professional with strong motivation to learn and grow professionally in the role of Branch Manager and in Leadership roles. During my latest work experience, I have honed my use of the main work tools and techniques including Excel, Power BI, and Word, demonstrating proactivity, mental flexibility, excellent communication and interpersonal skills, team spirit, and the ability to prioritize, organizing the branch's work in a rigorous and goal-oriented manner.
- Project management
- Leadership and results orientation
- Forecasting and reporting procedures
- Problem-solving attitude
Overview
12
12
years of professional experience
Work History
Branch Manager
Mainfreight Air & Ocean
12.2020 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Participated in defining the annual budget for the Milan branch.
- mplemented commercial policies regarding promotional campaigns and customer price lists.
- Conducted professional and consultative commercial negotiations, defining methods based on the counterpart.
- Provided technical training and updates to the sales force on products and services offered to customers.
- Constantly developed the customer network by seeking new prospects in the area of competence.
- Consistently achieved assigned revenue and margin goals.
- Managed branch personnel, assigned targets to be achieved, and defined areas of competence.
- Optimized personnel productivity through effective conflict management within work teams, annual performance review processes, hiring and firing, training initiatives, and work schedule planning.
Account Executive
Mainfreight Air & Ocean
01.2020 - 11.2020
- Used appropriate sales and negotiation strategies to ensure customer loyalty.
- Created estimates based on customer-specific needs.
- Prepared reports on market and sales trends.
- Planned daily, weekly, or monthly work autonomously to optimize appointment times and maximize results.
- Prepared expense and commission reports, and created activity and results reports in line with company requirements.
- Drafted commercial estimates and contract drafts, including legal clauses for both the seller and buyer, covering prices, timings, and guarantees.
- Presented new potential customers with opportunities, benefits, advantages, and features of the portfolio goods or services provided by the represented company.
- Constantly studied, analyzed, and deepened the knowledge of company goods and services in the portfolio, presenting their advantages to customers in a simple, complete, and effective manner.
- Applied commercial actions and strategies indicated by the Management.
Business Development Manager
Jas Forwarding Worldwide
01.2019 - 01.2020
- Used appropriate sales and negotiation strategies to ensure customer loyalty.
- Applied commercial actions and strategies indicated by the Management.
- Created estimates based on customer-specific needs.
- Prepared reports on market and sales trends.
- Supported the commercial network in marketing and initial contact activities.
- Planned daily, weekly, or monthly work autonomously to optimize appointment times and maximize results.
- Prepared expense and commission reports, and created activity and results reports in line with company requirements.
- Drafted commercial estimates and contract drafts, including legal clauses for both the seller and buyer, covering prices, timings, and guarantees.
- Implemented commercial strategies necessary to expand the customer portfolio through territory research, phone/web contact, and appointments.
Business Development Manager
JAS Forwarding-USA
01.2017 - 01.2019
- Used appropriate sales and negotiation strategies to ensure customer loyalty.
- Collaborated in the development and implementation of promotional strategies.
- Applied commercial actions and strategies indicated by the Management.
- Created estimates based on customer-specific needs.
- Prepared reports on market and sales trends.
- Planned appointments.
- Planned daily, weekly, or monthly work autonomously to optimize appointment times and maximize results.
- Prepared expense and commission reports, and created activity and results reports in line with company requirements.
- Drafted commercial estimates and contract drafts, including legal clauses for both the seller and buyer, covering prices, timings, and guarantees.
- Implemented commercial strategies necessary to expand the customer portfolio through territory research, phone/web contact, and private appointments.
Export Customer Service Representative
JAS Forwarding-USA
07.2016 - 12.2016
- Tracked orders using tracking systems and coordinated with customers and warehouse staff to ensure the best shipment management.
- Managed supplier relationships to enhance the distribution chain and ensure service quality.
- Provided consultancy on shipment and inventory management to internal and external customers.
- Coordinated transport operations, verifying the punctuality of deliveries and the integrity of goods upon arrival.
- Processed documents such as AWB, MBL, HBL, necessary for booking with companies.
- Handled active and passive billing.
- Provided customer service.
- Quoted customers of the branch.
Import Specialist
JAS Forwarding-USA
02.2014 - 07.2016
- Tracked orders using tracking systems and coordinated with customers and warehouse staff to ensure the best shipment management.
- Managed supplier relationships to enhance the distribution chain and ensure service quality.
- Provided consultancy on shipment and inventory management to internal and external customers.
- Coordinated transport operations, verifying the punctuality of deliveries and the integrity of goods upon arrival.
- Processed documents such as the Delivery Order.
- Provided customs with all necessary documentation for customs clearance of goods.
- Handled active and passive billing.
- Provided customer service.
- Managed Key Accounts of the branch.
- Managed reporting for various Key Accounts.
- Daily contact with maritime companies, airlines, and carriers.
Trainee
Jas Forwarding Worldwide
02.2013 - 03.2014
- Performed assigned tasks with attention and precision.
- Took care of and arranged the work station.
- Supported and collaborated with colleagues in managing assigned tasks.
- Provided customer service aimed at full customer satisfaction.
- Assisted various department managers in import/export (Sea and Air) for the correct learning of operational procedures.
- Created bills of lading.
- Handled passive billing.
- Managed deliveries to various import customers.
- Assisted various commercial/internal commercial departments.
- Assisted the Finance and Administrative departments.
Education
Bachelor of Arts - Doctorate in Literature And Cultural Heritage, His
Università Degli Studi Di Urbino Carlo Bo, Urbino,
Urbino, Italy09.2013
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Excellent work ethic
- Coaching and Mentoring
- Team Supervision
- Relationship building and management
- Strong team-builder
- Employee Development
- Operations Management
- Sales management
- Sales professional
Languages
Italian, English
Native language
German
Elementary
A2
Spanish
Elementary
A2
Timeline
Branch Manager
Mainfreight Air & Ocean
12.2020 - Current
Account Executive
Mainfreight Air & Ocean
01.2020 - 11.2020
Business Development Manager
Jas Forwarding Worldwide
01.2019 - 01.2020
Business Development Manager
JAS Forwarding-USA
01.2017 - 01.2019
Export Customer Service Representative
JAS Forwarding-USA
07.2016 - 12.2016
Import Specialist
JAS Forwarding-USA
02.2014 - 07.2016
Trainee
Jas Forwarding Worldwide
02.2013 - 03.2014
Bachelor of Arts - Doctorate in Literature And Cultural Heritage, His
Università Degli Studi Di Urbino Carlo Bo, Urbino,
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