Jules Bailey
St. John's
Summary
Dynamic and self motivated individual with a proven track record of excelling in operations management and customer service. Consistently enhances efficiency through innovative solutions and streamlined processes, resulting in improved communication, organized reporting, and reduced environmental impact. Adept at multitasking and fostering teamwork, repeatedly driving organizational success through strategic decision-making and collaboration.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Office Manager
Frame2Finish Builders Inc
07.2024 - 07.2025
- Provided exceptional customer service when addressing client or supplier inquiries or concerns via phone calls or email correspondence, being sure to maintain confidentiality and integrity.
- Provided comprehensive administrative support and reporting to business owners, enabling them to focus on strategic and informed decision-making.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Enhanced communication and hour logging efficiency within the business by implementing the use of a new centralized digital platform.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Completed weekly payroll for employees, quarterly HST reports for the business, and all client invoicing.
- Streamlined office operations by implementing efficient filing systems, updated software platforms, and organizational strategies.
- Served as a liaison between company owners and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed supplier relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Reduced environmental impact by initiating recycling program and promoting paperless processes.
Store Manager
Hempware
09.2017 - 05.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a pleasant, safe environment for customers and employees.
- Managed inventory control, product ordering, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts, which were rotated regularly.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Increased community engagement by participating in local events and sponsoring community clean ups and "support local" events, raising store's profile.
- Managed purchasing, sales, marketing, social media, and customer account operations efficiently.
Yoga Instructor
Modo Yoga
10.2019 - 03.2024
- Offered a variety of yoga classes including; prenatal, post natal, children's yoga, hatha yoga, flow sequences, mommy & baby classes, and couples workshops.
- Educated clients on the benefits of a consistent yoga practice for stress reduction, improved flexibility, and overall mental clarity.
- Planned and led yoga classes by selecting appropriate poses and sequences to meet abilities of individual students.
- Provided guidance and instruction on breathing techniques, meditation and other elements of yoga practice.
- Maintained positive relationships with class members through personalized and knowledgeable service.
- Emphasized inclusivity in class design, accommodating a diverse range of ages, fitness levels, and abilities through modifications and variations on postures.
- Enriched students' understanding of holistic health by weaving yogic philosophy into lessons alongside practical movement instruction.
- Demonstrated yoga poses and provided verbal cues and adjustments to help students improve alignment and technique.
- Available before and after class to set up room, greet students, and answer any questions.
- Maintained accurate class attendance records and student information to facilitate communication with students.
- Adapted teaching methods to virtual platforms, ensuring continuity of practice during remote learning periods.
Yoga Instructor
Nova Yoga
07.2019 - 07.2020
- Offered small group yoga classes and workshops for pregnant and new mothers.
- Developed tailored yoga programs for students at each stage of pregnancy and post natal healing to ensure a safe and beneficial practice for all.
- Improved students' overall well-being through meditation and mindfulness practices in each class session.
- Enriched students' understanding of holistic health by weaving yogic philosophy into lessons alongside practical movement instruction.
- Enhanced client flexibility by incorporating customized stretching and yoga poses into daily routines.
- Developed safe and effective exercise programs for class members.
- Elevated clients'' mental focus by integrating breathing exercises throughout classes to complement physical movement.
- Arrived early to each class to set up room, greet students, and answer any questions.
- Inspired personal growth among students by challenging them to step outside their comfort zones while offering support in achieving their individual goals.
- Kept studio area safe, organized, and comfortable for students.
- Fostered sense of community among practitioners, encouraging support and motivation through group classes.
Store Manager
Flowerchild
06.2014 - 08.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, pleasant environment for customers and employees.
- Maintained open lines of communication with business owners, sharing pertinent information about store performance and requesting support when needed.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Interacted well with customers to build connections and nurture relationships.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Administrative Assistant
Manulife Financial
06.2006 - 06.2009
- Managed internal calls, delivering messages between departments, and reviewing department emails.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives, and maintained email correspondence for specific projects.
- Conducted research for requested investigations, compiling information required on specific client or company histories.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Education
Bachelor of Arts - Psychology & Sociology
Memorial University of Newfoundland
St John's05-2013
Skills
- Customer service
- Document management
- Operations management
- Business administration
- Project management
- Report composition
- Teamwork and collaboration
- Problem-solving
- Multitasking and organization
Languages
English
Native or Bilingual
French
Limited Working
Certification
- Certified Yoga Instructor 200hr in Hatha and Ashtanga
- Certified Children's Yoga Instructor
- Certified Prenatal Yoga Instructor
- Certified Postnatal Yoga Instructor
- Certified in Prenatal Couples Yoga & Massage
- Certified in Yogic Baby Massage
Timeline
Office Manager
Frame2Finish Builders Inc
07.2024 - 07.2025
Yoga Instructor
Modo Yoga
10.2019 - 03.2024
Yoga Instructor
Nova Yoga
07.2019 - 07.2020
Store Manager
Hempware
09.2017 - 05.2024
Store Manager
Flowerchild
06.2014 - 08.2016
Administrative Assistant
Manulife Financial
06.2006 - 06.2009
Bachelor of Arts - Psychology & Sociology
Memorial University of Newfoundland
Similar Profiles
Casey LeveringCasey Levering
Outside Sales Representative at Builders Warehouse Inc dba Builders Enterprises LLOutside Sales Representative at Builders Warehouse Inc dba Builders Enterprises LL
Sudarshan ChoukiSudarshan Chouki
Senior Accountant at Ajmera & Baba Builders LLP & F A Builders & Developers LLPSenior Accountant at Ajmera & Baba Builders LLP & F A Builders & Developers LLP
KUMAR SUBRAMANIAN KUMAR SUBRAMANIAN null
General Manager - Projects. at SR Builders Chennai LLP, SR Builders Projects LLP.General Manager - Projects. at SR Builders Chennai LLP, SR Builders Projects LLP.
Fraser GriffithFraser Griffith
Coordinator, Ceremonies and Festivals at The 2025 Canada GamesCoordinator, Ceremonies and Festivals at The 2025 Canada Games
KEHINDE ALAKAKEHINDE ALAKA
Kitchen Hand at Iya Amala Food CentreKitchen Hand at Iya Amala Food Centre