Juan Andres Barrios

• Trained new employees and delegated daily tasks and responsibilities.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Enforced company policies and regulations with employees.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Supervised teams of 10-15 employees in a fast-paced environment.
Implemented efficiency strategies, improving inventory accuracy by 15%.

Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.

Provided multi-channel support (chat, phone, email) for Nike customers in a high-volume environment.

Managed orders, returns, and inquiries, maintaining high customer satisfaction levels.

Managed escalated calls effectively, diffusing tense situations and negotiating resolutions.

Resolved customer inquiries and provided bilingual support in English and Spanish.

Managed billing issues and payments while maintaining high service standards.

Coordinated bar operations in a high-traffic environment. Maintained service quality under pressure.

Completed bar opening and closing procedures.