Joyshree Chattaraj
Delft
Summary
Motivated Store Assistant with eye for detail and drive to work hard. Proven experience of working responsibly with store teams to achieve targets. Clear communicator with background in retail.
Overview
7
7
years of professional experience
Work History
Store Assistant
Surabhi Global
01.2022 - Current
- Operated Point Of Sale (POS) systems to smoothly process transactions.
- Helped customers to select products best suited to their tastes, style and needs.
- Assisted customers to select products best suited to their tastes, style and needs.
- Maintained presentable and tidy store by conducting scheduled visual merchandising tasks.
- Informed customers on wide selection of products and services.
- Displayed items in line with visual merchandising best practices, maximising sales.
- Pleasantly welcomed customers, proactively offering assistance with browsing and purchasing needs.
- Attended regular store training to keep up-to-date in store's regulations, emergency procedures and policies.
- Assisted team on shop floor to perform precise stock counts, facilitating accurate inventory management.
- Proactively helped customers find products by taking them to item's location or providing directions.
- Calculated sales prices and processed payments accurately.
- Brought customer issues to immediate attention of supervisor so that they could be handled most effectively.
- Assisted in store closing tasks such as counting cash, mopping floors and organising products.
- Maintained flexible schedule to accommodate changing levels of demand.
- Employed best practices in product placement strategies to help customers find products easily.
- Accurately calculated sales prices and processed payments.
- Re-stocked shelves within an hour timeframe after closing, beating company deadlines.
- Supported in-store and warehouse stock counts, noting management of low stock supplies to maintain optimal inventory levels.
Branch Operations Coordinator
Little Laureates
12.2017 - 06.2019
- Maximised branch revenue by optimising operations.
- Oversaw branch contributing in company profits.
- Prepared comprehensive financial analysis reports and market research.
- Recruited and retained exceptional branch employees.
- Determined rate locks, disclosures and fee waivers.
- Executed complete sales cycle process from prospecting through contract negotiations and close.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Completed audits and checklists to achieve regulatory compliance.
- Developed annual branch business plans for maximum profitability and effectiveness.
- Mentored staff to increase sales success and productivity.
Education
BBA - Business Administration
Amity University
2015
Skills
- Point Of Sale (POS) system
- Sales initiatives
- Complaint management
- Friendly, helpful and confident
- Customer service
- Cash handling
- Stock ordering
- Attentive listening
- Stock counting
- Visual merchandising
- Warehouse management
- Staff training and onboarding
- Inventory control procedures
- Cash handling accuracy
- Point Of Sale (POS) competency
- Sales expertise
- Excellent communication skills
- Active listening
- Upselling
- Dispute resolution
- MS Office
- Results oriented
- Customer rapport building
- Team player mentality
- Effective communication
Languages
Bengali
Native language
Dutch
Elementary
A2
English
Proficient
C2
Timeline
Store Assistant
Surabhi Global
01.2022 - Current
Branch Operations Coordinator
Little Laureates
12.2017 - 06.2019
BBA - Business Administration
Amity University
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