Joycee McDonald
St. John's
Summary
Motivated individual with a strong work ethic and a desire to learn and grow within a new environment. Known for being reliable, quick to pick up new concepts, and eager to learn and build new skills. Looking for an opportunity to grow within an environment where I can communicate effectively while expanding my knowledge and abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Child and Youth Care Worker
Key Assets NL
01.2025 - Current
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained cleanliness within the home, ensuring a secure and hygienic environment for youth.
- Completed clear documentation of youth behavior and actions.
- Administered daily medications and documented them accordingly.
- Handled daily cash transactions/cash counting and documented purchases accordingly ensuring cash was up to date and correct.
- Developed strong rapport with families, maintaining open lines of communication to ensure the best possible care for their children.
- Worked within a team setting to ensure the best quality of care for youth.
- Intervened in crisis situations and helped to deescalate and return youth to baseline.
Manager
Quesada Burritos & Tacos
07.2021 - 01.2025
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and customers.
- Enhanced customer satisfaction by resolving disputes in a timely manner, maintaining communication, and ensuring high-quality service.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, listening to concerns, and finding a solution that worked for everyone.
- Oversaw inventory management, ensuring everything was up to date.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Diploma - Child And Youth Care With Addictions Support
Keyin College
St. John's, NL11-2024
High School Diploma -
Discovery Collegiate
Bonavista, NL05-2017
Skills
- Youth supervision
- Multicultural sensitivity
- Behavior management
- Documentation writing
- Reliability
- Cash handling
- Administering medications
- Microsoft Office Suite
- Problem-solving abilities
- Organizational skills
- Team collaboration
- Active listening
Languages
English
Native or Bilingual
Certification
First Aid & CPR/AED level c
Applied Suicide Intervention Skills Training (ASIST)
Therapeutic Crisis Intervention (TCI)
Mental Health First Aid
Understanding and Managing Aggressive Behavior (UMAB)
Food Handler Certification
Timeline
Child and Youth Care Worker
Key Assets NL
01.2025 - Current
Manager
Quesada Burritos & Tacos
07.2021 - 01.2025
Diploma - Child And Youth Care With Addictions Support
Keyin College
High School Diploma -
Discovery Collegiate
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