Jovana Lukacevic
Belgrade,00
Summary
Outgoing individual with strong presentation and rapport building skills. Tackles challenges with collaborative and analytical style. Demonstrates dedicated and adaptable approach to achieve results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
HRO Intern
EuroDev Group
02.2025 - Current
- Analyzed problems and worked with teams to develop solutions.
- Gaining insights into European Employment law.
- Constant communication with the clients in the US and their inquiries.
- Creating and writing contracts and addendums for different countries in Europe.
- Mix of HR, financial and account managing activities.
- Assisting with setting up entities and employees in different European countries.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
HRO Intern (Financial Intern)
EuroDev
07.2024 - 08.2024
- Filed physical and digital copies of important documents to maintain accurate and consistent records.
- Handled customer inquiries via email and telephone, delivering exceptional service and fostering positive relationships.
- Shadowed daily activities of office staff to gain understanding of scope of work, mainly financial consultants.
- Assisted in the development of presentations for internal and external stakeholders, enhancing communication and understanding.
- Inputted key metrics on spreadsheets to maintain updated information.
- Coordinated meetings and schedules for senior management, improving organisational efficiency.
- Supported financial operations, processing invoices and managing expense reports for departmental budgeting.
- Booking invoices for financial consultants as part of invoicing.
- Composed surveys to obtain feedback from consumers.
- Stayed within client confidentiality and data protection laws at all times when handling client data.
- Reviewed and updated accounting processes and systems for improved efficiency and accuracy.
- Worked in payroll department processing pay for clients' employees.
- Offered assistance throughout recruitment processes.
- Monitored legal compliance in all HR activities, keeping abreast of changes in employment law.
Financial Intern
AK Kompresor
02.2023 - 04.2023
- Analysed competitor financial performances to benchmark and identify areas for improvement.
- Participated in the development of annual budgets, aligning departmental goals with financial constraints.
- Maintained confidential financial records, adhering to data protection regulations and ensuring privacy.
- Supported the auditing process by providing necessary documentation and explanations to auditors.
- Engaged in continuous learning activities to stay abreast of changes in accounting standards and regulations.
- Supported finance teams with accounts payable and accounts receivable duties, improving financial knowledge.
- Tidied office space and kept desk organised to improve efficiency.
- Conducted double entry bookkeeping to update debit and credit transactions.
- Improved processes and procedures through internal controls testing.
Education
Bachelor of Science - Business and Economics
Alma Mater Stadiorum - University of Bologna
Bologna, ItalyDiploma of Higher Education -
The Third Belgrade Grammar School
Skills
- Microsoft Office 365 proficiency
- Business acumen
- User interface design
- Recruitment and hiring
- Basic accounting
- Public speaking mastery
- Data interpretation
- Cultural awareness
- Financial literacy
- Procedural compliance
- Database administration
- Document processing
- Administrative tasks
- Multitasking efficiency
- Regulatory compliance understanding
- Financial recordkeeping
- Basic bookkeeping
- Spreadsheet analysis
- Teamwork and collaboration
- Problem-solving
- Goal-oriented mindset
- Attention to detail
Languages
English
Advanced
C1
Italian
Upper Intermediate
B2
Serbian
Proficient
C2
Certification
IELTS Score (8.0) - 27th April 2024
CILS Score (70/100) - 3rd December 2019
Hobbies and interests
I also value spending time socializing with friends, as it allows me to connect with others, broaden my perspectives, and build strong relationships.
I'm passionate about skiing, as it keeps me active and builds focus and resilience.
Timeline
HRO Intern
EuroDev Group
02.2025 - Current
HRO Intern (Financial Intern)
EuroDev
07.2024 - 08.2024
Financial Intern
AK Kompresor
02.2023 - 04.2023
Diploma of Higher Education -
The Third Belgrade Grammar School
Bachelor of Science - Business and Economics
Alma Mater Stadiorum - University of Bologna
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