Jovana CVETINOVSKA
Amsterdam
Summary
A motivated and ambitious master's student with a strong foundation in hospitality, real estate, and finance. Equipped with exceptional interpersonal and analytical skills, I am passionate about driving business success through innovative, data-driven insights. Eager to learn from experienced industry professionals and contribute meaningfully to the field.
Overview
8
8
years of professional experience
Work History
Guest Relations Trainee
Tivoli Doelen Amsterdam
08.2024 - Current
- Learned how to effectively use SAP to cater to personalized experiences for guests
- Performed administrative functions, handled complaints and established lasting rapport with clients
Student Consultant
Swiss Tourism
01.2024 - 03.2024
- Teamed up with the team of the Swiss tourism office to pitch an idea for an umbrella summer campaign
- Contributed to content refinement for hotel recommendations and a strategy for the integration of AI technology
- Assisted in aligning selected personas with the suggestions questionnaire for improved targeted marketing
Working Student
GetEase
11.2022 - 02.2023
- Set up a loyalty program for a network of over 100 Service providers
- Created plans for seasonal campaigns to promote chosen services
Business Development Intern
GetEase
05.2022 - 11.2022
- Created a competitive analysis to decide geographical expansion points for the company strategically
- Managed CRM database, ensuring accurate tracking of prospects through the sales funnel for better conversion rates.
- Participated in product development discussions, providing insights on emerging market demands and client needs.
Chef (Part Time)
Erasmus Paviljoen
09.2022 - 01.2023
- Maintained well-organized mise en place to keep work consistent.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
Kitchen Operations Intern (Chef Summer Job)
Marakana
07.2018 - 08.2018
- Studied with senior staff to develop deep understanding of team processes and full operational activities.
- Learned key processes of the kitchen from ordering materials to final product
Marketing Intern
Market Vision
07.2017 - 08.2017
- Worked on conducting a Market Research Project - 'Exploring the attractiveness of a local bakery Pastel'
- Conducted market research to identify target audiences and optimize marketing efforts.
Front Hall Operations Intern
Vodenica
07.2016 - 08.2016
- Shadowed the manager and head waiter to learn all processes in a restaurant
- I was responsible for the quality and satisfaction of the guests in my assigned area
Education
Masters - Hospitality Management - Finance, Real Estate, and Consulting
École Hôtelière De Lausanne
10.2024
International Business Administration -
Rotterdam School of Management - Erasmus University
01.2023
Skills
- Customer Relationship Management
- SAP
- Advanced Microsoft Excel
- R Programming Knowledge
- Business Consulting
- Customer Focus
- Teamwork and Collaboration
Languages
English
Proficient
C2
Macedonian
Proficient
C2
Serbian
Proficient
C2
Croatian
Proficient
C2
Bulgarian
Advanced
C1
German
Upper intermediate
B2
Dutch
Elementary
A2
Extracurricular Activities
Advisory Board – International Students Rotterdam
September 2022 – June 2023
• Provided guidance and strategic advice to the presidency of the current board through bi-weekly meetings
• Co-created a strategic plan, and tracked KPI’s of the board officers of the association
Board Officer (Social Events) – International Students Rotterdam
June 2021 – June 2022
• Effectively led and mentored a dynamic committee of six students, overseeing the end-to-end process from ideation to execution of medium- sized events tailored specifically for international students
• Strategically managed the committee’s budget to enhance the quality and impact of events
• Created a proposal for future events, securing a Diversity and Inclusion Grant of 1500 euros for the following year
Timeline
Guest Relations Trainee
Tivoli Doelen Amsterdam
08.2024 - Current
Student Consultant
Swiss Tourism
01.2024 - 03.2024
Working Student
GetEase
11.2022 - 02.2023
Chef (Part Time)
Erasmus Paviljoen
09.2022 - 01.2023
Business Development Intern
GetEase
05.2022 - 11.2022
Kitchen Operations Intern (Chef Summer Job)
Marakana
07.2018 - 08.2018
Marketing Intern
Market Vision
07.2017 - 08.2017
Front Hall Operations Intern
Vodenica
07.2016 - 08.2016
International Business Administration -
Rotterdam School of Management - Erasmus University
Masters - Hospitality Management - Finance, Real Estate, and Consulting
École Hôtelière De Lausanne
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