Joselin Silva Palacios
Haarlem
Summary
Highly organized and detail-oriented Administrative Secretary and Project Manager with extensive experience in international business operations, logistics, and team management. Over 10 years of experience working in diverse industries, including consular services, tourism, logistics, and agriculture. Proven expertise in managing complex schedules, coordinating cross-departmental teams, and solving operational challenges efficiently. Skilled in project coordination, sales support, and customer relations, with a focus on improving performance and optimizing processes. Adept at fostering strong relationships with clients, suppliers, and colleagues from different cultural backgrounds. Fluent in Spanish and English, with a strong ability to adapt to dynamic environments and deliver results under pressure.
Overview
28
28
years of professional experience
Work History
Administrative Secretary
Consulate General of Chile
Amsterdam
01.2021 - Current
- Responsible for legalizations, affidavits, signature authorizations, granting of identity documents, student visas, subject to contract and resident and various consular services for Chileans and foreigners who live in the Netherlands and want to travel to Chile, either for business, tourism or study
Junior Executive planner
Tourism Group International
Amsterdam
03.2019 - 01.2021
- I was in charge of creating, updating and managing the schedules for the company’s 150 employees within the 25 Tours & Tickets shops around the city of Amsterdam
- I deal, solve and correct the daily issues related to sickness, late and holidays of the company staff
- I managed the schedules according to the opening hours of the shops and the customer flows, availability and expertise of the different employees and the diverse type of contracts within the company
- I elaborate reports, create forecasts with the employees and shops, and plan solutions regarding the upcoming seasons and sales periods for the operational department
- Work in a multidisciplinary environment, working together with different departments and meeting their requirements
Assistant manager and Sales representative
Tourism Group International
Amsterdam
05.2016 - 02.2019
- Managed a group of 15 employees and the schedules of 5 shops
- Created and analysed sales report for the operations department
- Training and supervising new employees
- Generating employee’s reports and creating actions to improve their performances
- Identify and solve daily issues regarding employees, infrastructure, sales and customers
- Responsible for selling the company's products by identifying leads, providing existing customers with exceptional support about the tourism in the Netherlands
Operational and logistical executive
Frusan S.A.
Santiago
04.2008 - 05.2012
- Handled air, maritime and land cargo from plants in Chile and Peru to the USA, Europe, China and the rest of the world
- During high season moved over 160 containers per week, with a total weight of over 40.000 kilos
- Working with importers and forwarders from destination points, and taking into account different legislations and rules
- Arranging and planning transport on trucks, air cargo space and containers on ships based on the weekly requests from the sales department
- Approaching transport and forwarder companies to negotiate prices and conditions of cargo
Commercial Assistant Manager / Sales Representative
Polyflex Industrial and Commercial S.A
Santiago
01.2005 - 04.2008
- I Started as assistant to the Commercial Director, and then moved to executive commercial
- Export of manufactured specialized bags and packages for the transport of fruits and vegetables into international markets such as Europe, USA, Argentina, Brazil and South Africa
- Travelled abroad to search for new business opportunities and buyers, establishing and building commercial relations, tailoring solutions for each customer's needs and representing the brand
Head of Quality control department
Agricola Rancho Blanco
Santiago
11.2003 - 03.2005
- Responsible for the quality control of the process and production of fruit, from planting the seeds, to pruning and packaging for different markets
- Managing 20 quality control inspectors
- Hiring, supervising and training the new inspectors
- Executing periodically evaluations of the employees and managing interviews in case of poor employees’ performance, and implementing solutions and actions in order to improve their efficiency
Head manager of Ostrich project
Aguas Claras
San Esteban
01.2000 - 06.2003
- Experimental project of ostrich meat production
- The company started with 12 ostriches, and I took over the entire process, from breeding, incubation stage of the eggs to the correct handling and transportation to the slaughter house
- In collaboration with a multidisciplinary department, I was managing the daily life of the ostriches, breeding grounds and pastures, acquisition of specific supplies related to the ostriches, performing routinary medical procedures and administering necessary medicines when needed
- As well as identify, manage and solve problems related with the production in order to increase it
- By the time I left, I reduced the annual mortality rate from 80% to less than 10%, and increased the ostriches from 12 to 250, plus 100 ostriches used for meat production
Quality control, Quality control certification, Head of apricot packaging and quality control
David del Curto Export
San Felipe
01.1997 - 12.1999
- I started as quality control employee for the fruit export department, and I grew up inside the company acquiring greater responsibilities and higher positions
Education
Diploma High Potential Manager (HIPO) -
Tourism Group International
08-2019
Diploma in Foreign Trade -
University Diego Portales
Chili11-2007
Agronomist - Major in agricultural production
University Aconcagua UAC
Chili01.2003
Skills
- Scheduling management
- Employee training
- Team collaboration
- Customer service
- Office administration
- Communication skills
- Billing and invoicing
- Team building
- Conflict resolution
- Problem solving
- Networking strategies
- Relationship building
Personal Information
Date of Birth: 01/10/78
Competences
Microsoft Office Excel(pro), Word(user), PowerPoint (pro) Google (Pro) and outlook(pro).
Activities
- 2018, Sommelier course, wine is my passion and I like to learn more about it every day.
- 2012 and 2013, Volunteer for the annual event The Amsterdam’s Roots Festival in the Netherlands. Promoting the festival and providing information to visitors. Various activities backstage.
- 2008 to 2009, Radio presenter for a radio program in agriculture. For 18 months once a week I was part of the technical panel of radio San Esteban, where we answered questions to listeners in the rural area of the fifth region of Chile, about agriculture.
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Dutch
Intermediate (B1)
B1
Portuguese
Intermediate (B1)
B1
Timeline
Administrative Secretary
Consulate General of Chile
01.2021 - Current
Junior Executive planner
Tourism Group International
03.2019 - 01.2021
Assistant manager and Sales representative
Tourism Group International
05.2016 - 02.2019
Operational and logistical executive
Frusan S.A.
04.2008 - 05.2012
Commercial Assistant Manager / Sales Representative
Polyflex Industrial and Commercial S.A
01.2005 - 04.2008
Head of Quality control department
Agricola Rancho Blanco
11.2003 - 03.2005
Head manager of Ostrich project
Aguas Claras
01.2000 - 06.2003
Quality control, Quality control certification, Head of apricot packaging and quality control
David del Curto Export
01.1997 - 12.1999
Diploma High Potential Manager (HIPO) -
Tourism Group International
Diploma in Foreign Trade -
University Diego Portales
Agronomist - Major in agricultural production
University Aconcagua UAC
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