Jorge Jonathan Maldonado Perez
Summary
Flexible customer service professional with 2 year's of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports, and arranging appropriate service. Supportive team player, well-versed in providing helpful service across multiple platforms to retain clients.
Overview
6
6
years of professional experience
Work History
Warehouse Administrative Assistant
Pilot Freight Logistics
Amsterdam
01.2022 - 08.2023
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Customer Agent
Nike
Amsterdam
09.2021 - 11.2022
- Assisted customers with important purchasing choices, identifying needs, and employing product expertise to make appropriate suggestions.
- Established warm and friendly rapport whilst interacting with customers by phone, email, and on live chat.
- Addressed customer service inquiries quickly and accurately.
- Solved awide range of incoming complaints to achieve customer satisfaction.
- Developed solutions for customer independently and with manager.
- Maintained open lines of communication with external and internal customers.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Warehouse Associate
WWT
Amsterdam
08.2020 - 08.2021
- Assisted in picking, packing, wrapping, and dispatching warehouse orders daily.
- Processed incoming stock by checking invoices to ensure order accuracy and loading into correct departments.
- Moved heavy items around the warehouse using heavy machines, such as forklifts.
- Used warehouse data systems to obtain information on stock specifications, product location, and inventory count.
- Understood warehouse product placement, enabling efficient picking and packing services.
- Operated large machinery, forklifts and cranes whilst maintaining excellent safety standards.
- Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
Factory Production Worker
INFENTO
Amsterdam
07.2019 - 06.2020
- Stayed in line with health and safety regulations by wearing personal protective equipment throughout factory production tasks.
- Prepared finished products for shipment.
- Upheld production line to quality and hygiene specifications.
- Operated cutting and feeding machinery with superb precision.
- Assessed products against quality assurance specifications to maintain high product standards.
- Consistently achieved or surpassed individual and team production targets.
Education
Foundation Degree in Arts - HISTORY OF ART
UNAM
MEXICO2005
Skills
- Cross-selling
- Order processing
- Complaint handling
- Telephone switchboard operation
- Refund and exchange
- Shipping and receiving
- Performance Goals
- Administrative Arrangements
- Cloud Computing
- Customer Feedback
- Travel Arrangements
- Operations and Logistics
- Scheduling Pickups
- Microsoft Office
- Customer Orders
- Issue Response and Resolution
- Social Media Updating
- Warehouse Logistics
- Order picking and processing
- Labeling and boxing
- Forklift Operations
- Pallet Jack Operations
- Warehouse operations
Languages
English, Spanish, Italian, Portuguese
Native language
Timeline
Warehouse Administrative Assistant
Pilot Freight Logistics
01.2022 - 08.2023
Customer Agent
Nike
09.2021 - 11.2022
Warehouse Associate
WWT
08.2020 - 08.2021
Factory Production Worker
INFENTO
07.2019 - 06.2020
Foundation Degree in Arts - HISTORY OF ART
UNAM
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