Jordan Pomeroy
Mount Pearl
Summary
Proven Taxpayer Services Agent at Canada Revenue Agency, adept in tax law and stress tolerance. Excelled in high-volume call environments and improved self-service rates, showcasing strong team orientation and cross-cultural sensitivity. History of involvement in team sports. Past member of U18 and U23 Men's National Team and current member of Senior Men's National Team in the sport of Fastpitch Softball.
Overview
5
5
years of professional experience
Work History
Client Services Officer
Labrador Affairs
11.2024 - Current
- Provided transportation to income support clients for their medical appointments.
- Calculated and provided reimbursement to clients based on their travel and accommodations for their medical appointment.
- Communicated with clients to understand their needs and determine what they are entitled to based on policy.
- Resolved escalated client issues promptly, fostering trust and demonstrating commitment to outstanding service.
Taxpayer Services Agent
Canada Revenue Agency
06.2021 - 05.2024
- Improved taxpayer satisfaction by providing timely and accurate information on tax policies and procedures.
- Assisted taxpayers in resolving issues with their accounts, leading to increased customer satisfaction ratings.
- Maintained up-to-date knowledge of tax laws and regulations, ensuring accurate guidance provided to taxpayers.
- Managed high volumes of inbound calls, consistently meeting performance targets while maintaining quality service standards.
- Assisted taxpayers in navigating online resources, increasing self-service usage rates and reducing call volumes.
- Conducted thorough research into complex tax issues to provide accurate information and resolutions for taxpayers.
- Developed positive rapport with taxpayers through empathetic listening and clear communication, contributing to a high level of customer satisfaction.
Delivery Driver
Skip The Dishes
09.2020 - 06.2021
- Delivered food items to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
Bachelor of Kinesiology -
Memorial University of Newfoundland
St John’s, NL04.2021
High School Diploma -
Laval High School
Placentia, NL06.2017
Skills
- Stress tolerance
- Tax law knowledge
- Cross-cultural sensitivity
- Call center customer service
- Team oriented
- Proficient in using Microsoft Suite
Accomplishments
- Member of the Galway Hitmen representing Softball Newfoundland at the Senior Men's Canadian Championship [2017-2019, 2023] [2 Gold medals, 2 Silver medals]
- Former Member of U18 and U23 Men's National Team [2018, 2023]
- Member of Senior Men's National Team
Timeline
Client Services Officer
Labrador Affairs
11.2024 - Current
Taxpayer Services Agent
Canada Revenue Agency
06.2021 - 05.2024
Delivery Driver
Skip The Dishes
09.2020 - 06.2021
Bachelor of Kinesiology -
Memorial University of Newfoundland
High School Diploma -
Laval High School
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