JOOI JAISWAL
Almere
Summary
Experienced and results-driven individual with a strong background in operations, customer success, and product leadership across diverse regions including the Netherlands, Arabian Peninsula, and Africa. Proven track record in leading transformation initiatives, driving financial performance, and enhancing client engagement. Adept at managing cross-functional teams, implementing process improvements, and ensuring high-quality deliverables. Skilled in stakeholder collaboration, change management, and strategic planning to achieve business objectives and foster sustainable growth..
Overview
20
20
years of professional experience
Work History
Director/ Service Leader, Operations
NielsenIQ
07.2022 - Current
- Financial Oversight: Executed financial commitments for the client operations team, ensuring budget adherence and financial efficiency via offshoring
- Stakeholder Collaboration: Led cross-functional collaboration to identify and implement improvement areas, enhancing data quality KPIs and reducing turnaround times for data-related queries by app. 70% in one year
- Client Engagement: Rolled out a comprehensive client engagement model, training the client operations team to serve as the single point of contact (SPOC) for all operations-related questions and queries leading to an improvement in NPS scores by over 10 pts in wave 9,2024
- Standardization Initiatives: Drove standardization across clients in the Netherlands, ensuring product accuracy and sustainability, and achieving key performance indicators (KPIs) related to Discover.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth leading to zero attrition in 2023
Director/ Customer Success Lead, Arabian Peninsula & Pakistan
NielsenIQ
01.2019 - 07.2022
- Transformation Leadership: Led the transformation of the customer success organization by setting up a hub in Pakistan, introducing and implementing more efficient processes and tools, ensuring higher quality client deliverables.
- Change Management: Drove the change management process collaborating with internal stakeholders to implement new ways of working.
- Quality Assurance: Ensured quality standards of all client deliverables across the Arabian Peninsula through effective training and coaching of a team of 30+ associates.
- Financial Management: Responsible for achieving financial targets of the business unit.
Director/Assortment and Space Optimization Leader, AME
NielsenIQ
01.2018 - 12.2018
- Strategic Leadership: Formulated strategy to drive Assortment and Space Optimization business vertical with retailers and manufacturers across Africa and Middle East.
- Revenue Achievement: Achieved revenue targets for business unit.
- Team Development: Developed team competencies to increase business relevance of Assortment and Space Optimization products to clients.
- Cross-functional Collaboration: Collaborated across internal Nielsen business units to drive ASO strategy
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Associate Director/ Product Leadership, MENAP
NielsenIQ
01.2016 - 12.2017
- Product Development: Led new product/service development and launch, identifying client needs, determining optimal product or service offerings, and monitoring success post-launch.
- Pricing Strategy: Reviewed and adjusted pricing policies of key products to drive increased business profitability.
- Process Improvement: Enhanced productivity and effectiveness by improving existing internal processes
Associate Director/Regional Client Business Partner
NIELSEN
04.2013 - 12.2015
Sr. Manager
NIELSEN
03.2011 - 03.2013
Manager
NIELSEN
04.2010 - 03.2011
Sr. Executive
NIELSEN
06.2005 - 04.2010
NIELSEN
06.2004 - 05.2005
Education
Masters of Mgmt Studies - Marketing
Mumbai University
O12.2004
Bachelor of Commerce -
Mumbai University
India12.2001
Skills
- Strategic Planning
- People Management
- Process Improvement
- Communication and Collaboration
- Business Insights & Analytics
- Consumer & Shopper Insights
Accomplishments
- Western Europe Women in Leadership Program : 2024
- Nielsen Africa Middle East regional leadership program, 2015
- Global 'Insights to Action Award':2014/2015
- Make A Difference Award - MENAP2013
Timeline
Director/ Service Leader, Operations
NielsenIQ
07.2022 - Current
Director/ Customer Success Lead, Arabian Peninsula & Pakistan
NielsenIQ
01.2019 - 07.2022
Director/Assortment and Space Optimization Leader, AME
NielsenIQ
01.2018 - 12.2018
Associate Director/ Product Leadership, MENAP
NielsenIQ
01.2016 - 12.2017
Associate Director/Regional Client Business Partner
NIELSEN
04.2013 - 12.2015
Sr. Manager
NIELSEN
03.2011 - 03.2013
Manager
NIELSEN
04.2010 - 03.2011
Sr. Executive
NIELSEN
06.2005 - 04.2010
NIELSEN
06.2004 - 05.2005
Masters of Mgmt Studies - Marketing
Mumbai University
Bachelor of Commerce -
Mumbai University
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